DoIT Internal Operations - Resources for Departmental Assistants
Below you will find information about a variety of topics and tasks associated with the work of a Departmental Assistant (DA) within the DoIT Internal Operations Team.
Click on each title to expand the section and learn more about the topic, find helpful resources, and better understand our standard operating procedures.
General Information
About the Division
UW-Madison Division of Information Technology (DoIT) is the principal locus of the university's IT operations. With approximately 550 staff, the division provides IT services & support to more than 25,000 faculty and staff, and to nearly 50,000 students.
Click here to find information about focus areas, departments, and people as well as some notable initiatives and interesting numbers in the world of DoIT.
Helpful Resources
About User Services
User Services is part of the Division of Information Technology’s Core Services and provides client-centered support to meet the academic, administrative, and research needs of the campus community. The department offers a broad range of consultation and user support services through the Help Desk, InfoLabs, Product Management, and Departmental Support.
Click here to learn more about the User Services Department.
User Services Guiding Principles
- Collaborate & include
- Communicate
- Continuously improve
- Empower & influence
- Plan & prioritize
- Take ownership
About Internal Operations
Internal Operations, a unit within User Services, manages building operations, space coordination, and transportation logistics for the division, while also delivering administrative support to its units and departments. The Internal Operations team includes a manager, administrative assistants, and student assistants.
For New Team Members
For All Team Members
- DoIT Internal Operations - Team Agreement
- DoIT Internal Operations - Work Schedule, Planned and Unplanned Absence
For Student Assistants
Opportunities for Professional Development
Continuing Studies
- Maintain, improve, or develop new knowledge and skills that can help you throughout your career.
- Explore programs related to Behavioral Health, Distance Teaching & Learning, Humanities, Languages, Leadership, Management & Workplace Skills, and Professional Coaching.
Office of Human Resources
Office of Human Resources Prof Development
- Maintain, improve, or develop new knowledge and skills that can help you throughout your career.
- Employees have access to thousands of courses, seminars, conferences, online training, and events!
- Knowledges and Skills Learning Resources
Standard Work
Purchase Supplies
Business Services Resources
Shop UW+ Resources
Process Documentation
Reconcile Purchase Card (P Card)
Business Services Resources
Process Documentation
Reserve Fleet Vehicles
Process Documentation
Reserve Rooms
Members of the Internal Operations Team have editor rights within several division self-scheduling room calendars. These calendars are associated with:
- Conference rooms in Unit 1 of the Computer Sciences Building, the Middleton Building, and those located in Suite 204 at 700 Regent Street.
- Hoteling offices in Unit 1 of the Computer Sciences Building.
- The Wellness Room located in Unit 2 of the Computer Sciences Building.
Members with editor rights have the ability to create, edit, and delete events within the self-scheduling meeting room calendar. And can schedule recurring meetings, as well as meetings that are longer than two hours or 120 minutes.
DoIT Resources
Reserve Travel
Business Services Resources
- Travel and Reimbursement Resources
- How to Create, Modify, and Submit an Expense Report in Workday Expenses
Process Documentation
Schedule Meetings
Submit Reimbursements
Business Services Resources
- Travel and Reimbursement Resources
- How to Create, Modify, and Submit an Expense Report in Workday Expenses
Process Documentation
Support a Recruitment
Process Documentation
Shared Assistance
Access to Secure Locations
Coordinate Meetings
Resources
- DoIT Self-scheduling Meeting Rooms
- How to Join a Hybrid Meeting From a Cisco Room Device
- DoIT Internal Operations - 3139 Computer Sciences Conference Room Setup
Process Documentation
Email Service Accounts
The Internal Operations Team owns the processes and procedures associated with the Building Manager and DoIT All Scheduler email service accounts.
Process Documentation
Group Email Lists
The Division of Information Technology (DoIT) uses Google and Microsoft 365 Groups to communicate with division, department, and business unit staff via email.
While Internal Operations does not own or manage the majority of these groups, they do work with division directors, managers, and unit leaders to answer questions and assist with adding or removing staff to various groups when able or appropriate. This most often occurs when staff join or leave the division. An internal job transfer may also require the team's assistance.
Helpful Resources
Key Boxes
Process Documentation
KnowledgeBase (KB) Documentation
Helpful Resources
On-board & Off-board Department Staff
Process Documentation
Request Portal & Work In Progress (WIP)
The Internal Operations Team provides building management, space management, and unit transportation coordination to the division. Along with administrative support to the departments and business units funding the Internal Operations Team.
Link to Internal Operations Request Portal
- Staff submit their work requests to the Internal Operations Team via the Request Portal.
- Requests are reviewed, assigned, prioritized, and processed by the Internal Operations Team as received.
Process Documentation
Ricoh Copy & Print Machines
The Internal Operations Team may assist division staff with scheduling service appointments for copy & print machines. Along with ordering or assisting with the recycling of empty toner cartridges.