CHM HR - UW Employee Assistance Resources

This document contains University resources and information for employee assistance. This document provides access to resources to support UW employees with challenges and growth.

UW Employee Assistance Office (EAO)

The Employee Assistance office at UW- Madison offers professional staff offer free counseling and consultation when personal or work-related concerns become difficult to manage. 

The video below provides a general overview of all the resources available through the UW Employee Assistance Office. 

EAO Services

Personal Counseling

UW–Madison provides personal counseling to employees (including employed graduate students), their families, and significant others. Consider reaching out to the Employee Assistance Office when you need help with work-related or personal challenges

To schedule an appointment with the Employee Assistance Office, please contact us by phone or email. Appointments are available remotely or in-person. All appointments are private and confidential.

Phone: (608) 263-2987
Email: eao@mailplus.wisc.edu
Hours: 8:00 AM–4:30 PM (Monday–Friday)

LifeMatters

LifeMatters is a free service external to the UW which extends the services of the EAO by providing confidential telephone access 24/7 to professional counselors in support of employees’ personal and work-related concerns. LifeMatters provides a wide variety of resources including training, financial and legal consultation. Counselors are available in real-time via phone, text or video. There is also a website.

Appointments with LifeMatters counselors are available in-person, via chat, text, or video.

By Phone

Call 800-634-6433
to talk with a counselor

Text Message

Start a Conversation
Email lifematters@mailplus.wisc.edu for instructions on how to reach a LifeMatters counselor via text.

On the Internet

Email lifematters@mailplus.wisc.edu to receive UW-Madison’s company password.

Visit the LifeMatters Website

Grief and Critical Incident Response

The EAO provides grief and critical incident response services to UW‒Madison employees and work units. Critical incidents are events outside the usual range of experience for most people and would be considered distressing to almost anyone. In the workplace, a critical incident can cause unusually strong reactions in the body and can impact normal functioning.

Training and Presentations

The EAO provides customized training opportunities and presentations to audiences across campus. In some cases, we may be able to develop a new presentation to meet your needs. Presentations may be requested by supervisors, deans and directors, human resources professionals, wellness committees, conference planners, and others.

Management Consultation

Managers, supervisors, deans, and department chairs work with the Employee Assistance Office to address workplace issues through unlimited management consultation.

Additional Employee Resources

Ombuds Office 

 A confidential place to seek guidance on workplace concerns, to clarify concerns and identify resources.

The Ombuds Office is a safe place where UW-Madison employees can seek guidance regarding workplace concerns at any time, without fear of reprisal, and at no cost to them. Ombuds provide faculty and staff with a confidential place to collaboratively explore complaints, clarify issues, and consider options and resources to address their concerns. Ombuds are impartial and non-aligned, working to promote fairness in the workplace.

Professional Development

UW Madison provides courses, programs, conferences and funding opportunities for professional development and growth.

  • You have access to thousands of courses, seminars, conferences, online trainings, and events every year.
  • Maintain, improve, or develop new knowledge and skills that can help you throughout your career. 

LinkedIn Learning

Online self-study on topics ranging from office productivity and graphic design tools to programming and web production. 

  • LinkedIn Learning is an online educational platform that helps you discover and develop business, technology-related, and creative skills through expert-led course videos.
  • With more than 5,000 courses and personalized recommendations, you can discover, complete, and track courses related to your field and interests. 
  • Free using your NetID to log in.

Employee Disability Resources – UW–Madison

The Employee Disability Resources (EDR) office serves as the campuswide hub for information on the disability accommodation process for employees and applicants. We recognize that all UW–Madison applicants and employees with disabilities have a right to ask for a reasonable accommodation, and we advocate for a process to identify if one can be made. If you are experiencing difficulty in the hiring process, while performing duties of your job, or accessing an employment benefit, you can consider requesting an accommodation.

CHM - L&S Contact Information

For Academic Staff, University Staff and Limited Appointees: Linda Cleary  Phone: (608) 890-3755 Fax: (608) 265-3564

For Student Assistants/Graduate Assistants and Short-term Instructional Staff: Brenda Powles South Hall Phone: (608) 262-7823 Fax: (608) 263-9601

For Faculty: Beth Baldowin Phone: (608) 262-1309 Fax: (608) 265-3564

 

Health Resources

Mental Health Resources

     


    Keywords:
    Employee, Help, Assistance, University Resources, LifeMatters, Employee Assistance Office, Challenges, Growth 
    Doc ID:
    147422
    Owned by:
    Lisa W. in Center for Healthy Minds
    Created:
    2025-01-09
    Updated:
    2025-01-09
    Sites:
    Center for Healthy Minds