Reset PIN/PASSCODE on device – PASSCODE Lock:

If the user forgets their PASSCODE or the user has left the department for an Apple iphone, navigate to this site for procedure on how to fix/remove it:

https://support.apple.com/en-us/HT204306

This will require a computer and some software being downloaded to the computer and the phone to be in recovery mode (times out after 15 minutes).

Activation Lock – Phone activated with an Apple ID and/or has Find My Phone activated

Call AppleCare Account Security for Education customers: 800-800-2775 (Option 3,1,1)

The AppleCare agent you speak with may ask you to provide the following information via a secure portal they will generate for you on a case by case basis:

• Institution name:  UW Madison DoIT
• Device serial number(s) and/or IMEI/MEID
• Proof of Purchase (**request from DoIT Via HD Ticket  For other questions related to Cellular service, please use this form**)