CHM IT ORIENTATION VIDEO (If you read nothing else, PLEASE watch this!)

Getting Help

• • CHM Computing Help (try us first!): help@chm.wisc.edu
  • UW Madison DoIT Help Desk
  • BI Computing Help (for issues with the Brain Imaging study drive or Brain Imaging servers): help@bi.wisc.edu

FOR ALL USERS:

• A VPN connection is needed for almost everything using a laptop. Here's how to connect: https://kb.wisc.edu/chm/144045
• We have a remote desktop server called "Peach" that you can use to access your files and do work. You can connect to Peach from a personal OR CHM-owned laptop.
  • How to tell if you have access to Peach: https://kb.wisc.edu/chm/144026
  • How to connect to Peach: https://kb.wisc.edu/chm/132452
• Study data is stored on either the CHM Shared Drive, Restricted Drive, or Research Drive (ask your PI!). Here's how to connect to any/all of these: https://kb.wisc.edu/chm/136753
• Data may ALSO be stored at Brain Imaging (for older studies, or those using brain imaging data). If you're using the Brain Imaging Study Drive, here's how to connect on our touchdown computers: https://kb.wisc.edu/chm/page.php?id=129705
• Do you have access to these drives? Did your PI add you? Here's information on how to get access: https://kb.wisc.edu/chm/137067
• We have a library of various tech items for checkout! Here's how to view and check out items: https://kb.wisc.edu/chm/129700
• Accidentally delete a file from Research, Restricted, or CHM drive? Here's how to recover: https://kb.wisc.edu/chm/131883

FOR PIs/LEADERS/ADMIN:

• Want to set up your own Research or Restricted Drive? A signup link is in the first section here: https://kb.wisc.edu/chm/136753
• Need to lock down or restrict a folder on CHM Drive, Research Drive, or Restricted drive? Read here: https://kb.wisc.edu/chm/148311
• Want to add or remove access to your drives & folders for your users/students/employees? You need to use Manifest lists: https://kb.wisc.edu/chm/129690
• But wait...who has access to WHAT inside of my drive? The answer: https://kb.wisc.edu/chm/144391

Support response times:

For all non-emergency support requests that are received by help@chm.wisc.edu, under normal circumstances a member of the research support core will respond within 24 hours.

As many members work from home, it is not a guarantee that someone from the research support core will be on-site/in-person during standard business hours.

An "IT Emergency" constitutes an outage that is affecting multiple users, critical systems, or poses an immediate security risk to study data. Under normal circumstances, a member will respond within two hours.
(Note: A problem that can be solved by using a different computer (such as a touchdown computer) or a different browser does not constitute an emergency)