Research Applications Support

Link to: New Research Applications Support Portal

In-page links

New portal account/login instructions

SMPH Users

  1. To access the portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portal/69 
  2. Enter your primary business email (To find out what your primary business email is, go to the Wisc Admin portal)

SMPH Navigator login pop-up window

3. Sign in with your NetID

NetID login pop-up window

4. Authenticate with Duo

5. You will be redirected to the Research Applications Support Portal

UW-Madison Users (non-SMPH)

  1. To access the portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portal/69
  2. Enter your primary business email (To find out what your primary business email is, go to the Wisc Admin portal)

SMPH Navigator login pop-up window

3. You will be re-directed to the screen below, select Continue with Atlassian Account

Use Atlassian account to sign up pop-up window

4. If you have an Atlassian account associated with your primary business email, you may be prompted to login with your NetID

5. If you do not have an Atlassian account, you will be prompted to Sign Up. Use your primary business email to sign up. You will be emailed a code to sign-up.

6. You will be redirected to the Research Applications Support Portal

Users External to UW-Madison

Only users from approved domains can access SMPH Navigator. If your domain is part of the approved list, such as UW Health, follow the steps below:

  1. To access the portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portal/69
  2. Enter your email address

SMPH Navigator login pop-up window

3. You will be re-directed to the screen below, select Continue with Atlassian Account

Use Atlassian account to sign up pop-up window

4. If you do not have an Atlassian account, you will be prompted to Sign Up.

5. Enter the sign-up code you were emailed

6. You will be redirected to the Research Applications Support Portal

Frequently asked questions about the new portal

What is the link to the new Research Applications Support Portal?

Use this link to the new portal. We have done our best to identify and update portal links on this KB, within applicable systems, and system training courses. If you find a link in our resources to the former portal other than the ones on this page, submit a request in the new portal letting us know the details.

Note: Departments, centers, institutes, and research groups are responsible for updating URLs, support email addresses, etc. within the resources they own/manage.

When did the new portal go live?

July 21st, 2025.

What is the new portal?

The new portal combines all support for SMPH enterprise research applications and research computing in one place.

Why we moved?

The move is part of the SMPH Informatics and Information Technology (IIT) centralization project to create a single portal for all support called 'SMPH Navigator'.

How can I learn more about the new portal?

Learn more by viewing the UGM recording from July 10, 2025 -  Applications User Group Meeting (UGM) Recordings

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Changes in the new portal

  • PHI is allowed (system is HIPAA compliant)
    • No longer required to submit requests with PHI to separate secure email
    • Due to HIPAA compliance - email cannot contain Summary or Description fields (see below)

      image of sample email

  • Users should log into the portal to view outstanding requests and to reply to requests
    • Login with your primary email address
      • UW-Madison users will use NetID login + Duo Authentication 
      • UW Health email users will need to set up a password
      • External users will need to use an acceptable email domain and will set up a password. If you (UW-Madison users) are collaborating with an external user and they have issues logging in, contact our support team to ensure their email domain is allowed.

      image of login screen

Viewing Requests in the new portal

Use Portal to view your requests

Can search by system, status or request type

 image of requests portal

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How to clear browser cache and cookies

If you are having trouble logging into an application or accessing a link to our KB that was sent via email, try Clearing Browser Cache and Cookies prior to submitting a request. 

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Former Research Applications Support Portal

We are doing a soft launch of the new portal on Friday, July 18. The official launch of the new portal is on July 21, 2025.

Open requests as of July 21, 2025 will be migrated to the new portal. Once the former portal is switched to view-only, you can use this link to view old requests until August 26, 2025.

If you have URLs, support email addresses, including the secure address, etc. on resources owned/managed by your department, center, institute, or research group, you are responsible for updating them as the new portal is made available.

Our old support email addresses (e.g., oncoresupport@wisc.edu) will be retired on September 30, 2025.

Note: The secure email address will also be retired on September 30, 2025 because the new portal is HIPAA compliant and PHI is allowed within the system.

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Keywords:
jira, issue, report, ticket
Doc ID:
150954
Owned by:
Jill K. in SMPH Research Applications
Created:
2025-05-19
Updated:
2025-08-07
Sites:
SMPH Research Applications