The L3 Participants Action Report is a powerful reporting tool designed to monitor and assist incoming registrants as they navigate the L3 process to access their online courses. It provides staff with a detailed snapshot of learner progress, helping ensure a smooth onboarding experience. This reporting tool streamlines learner tracking, ensuring that registrants receive timely support and maintain uninterrupted access to their courses

Using filters, staff can refine the report based on criteria such as Fiscal Year, Department, and key milestones like whether a learner has clicked their Get Started (GS) link, activated their NetID, or gained access to their Canvas class. A Start Date Range filter enables focused searches on learners enrolling in specific timeframes.

The report’s headers organize essential details for each learner, including their name, email, and course-related information like the Instance Name, LMS Space, which is the name of the Canvas class, and Course Start Date. Additional fields track when learners were added to the system (Reg Created), when their Get Started link (GS) link was clicked, and whether they have activated their NetID and maintained LMS access. Each learner’s unique identifiers, such as their PVI and Registration_key, are also included to ensure personalized communication.

For staff efficiency, the report offers Blue Action Buttons that enable bulk actions. These include exporting data to Excel, sending enrollment confirmations to Canvas, and dispatching key emails like Get Started messages and NetID activation notices—all with a simple selection.

Key benefits of the Participants Actions report include:

• Customizable Filters – Allow administrators to refine reports by fiscal year, department, NetID activation, Canvas access, and course start date.
• Organized Data Fields – Displays essential learner information, including names, emails, enrollment status, and unique identifiers.
• Actionable Insights – Provides visibility into whether learners have received enrollment emails, clicked their Get Started links, or activated their NetIDs.
• Bulk Administrative Actions – Enables efficient data exports and automated email dispatches for enrollment, NetID activation, and course access.

The Learner Lookup tool is a valuable resource designed to help manage and troubleshoot issues within the L3 process. Throughout the enrollment process, data errors can occur, preventing learners from gaining access to their courses in Canvas. Missing information, duplicate records, or delayed NetID activations can disrupt the experience, causing frustration for both learners and staff. This tool helps identify and resolve these issues. This tool provides a holistic view of an individual's enrollment and access status, ensuring all necessary information is available in one place.

Key Benefits of the Learner Lookup tool include:

• Efficient Troubleshooting: The tool allows quick access to detailed records, enabling efficient resolution of common issues such as missing NetIDs or enrollment problems in Canvas.
• Automated Support: The tool supports automated processes like sending "Get Started" emails, enrollment messages, and updating PHUB records, reducing manual intervention and speeding up support tasks.
• Enhanced Accuracy: Multiple search options and singular identifiers help minimize errors due to spelling mistakes or duplicate records, ensuring accurate data retrieval.
• Improved User Experience: By resolving issues promptly and ensuring learners have immediate access to their courses, the tool enhances the overall user experience for lifelong learners.

In the Leaner Lookup tool there is a feature called “L3 Fix”. This feature works behind the scenes to clean up data inconsistencies, correct errors, and streamline access for registrants using the L3 system. It automates these checks, addressing common issues efficiently while ensuring registrants receive proper course access. If a problem requires additional assistance, the tool also provides guidance on next steps for escalation. With the Fix L3 Button, troubleshooting is streamlined, reducing delays and improving efficiency across the L3 enrollment process.

Fix L3 key benefits include:

• Automated Error Detection – Checks critical learner data for missing fields, duplicate IDs, and NetID activation status.
• Automated Corrections – Cleans up errors, removes duplicate CSIS IDs, and attempts to create missing PVIs.
• Clear Escalation Pathways – Provides guidance on when issues require departmental or CSIS support.
• Efficient Enrollment Recovery – Ensures learners receive proper onboarding support and resends necessary enrollment communications.
• After the tool successfully completes its fixes, learners must click their Get Started link again, ensuring a fresh attempt at accessing their course.