SEO special availability for PSaaS Eau Claire go-live
SEO Linux special availability for PSaaS Eau Claire go-live
Summary
DoIT SEO Linux has created special availability for Saturday, June 7 from 10am-12pm and 2pm-4pm to support the PSaaS team go-live for Eau Claire.
Details regarding those positions can be found below.
SEO Linux PSaaS special availability request process
- If SEO Linux PSaaS special availability is needed, PSaaS should contact the SNCC requesting Linux PSaaS Special Availability.
- While PSaaS can email teams or individuals directly, invoking special availability must be done using the SNCC
- The SNCC will know who is filling a specific special availability role and how to contact that person. PSaaS only need request the special availability role, e.g. Linux PSaaS Special Availability, not a specific individual
Contacting the SNCC
- [Preferred] Phone: Call either 608-263-2648 or 608-263-4188. Both numbers will take you to the same menu, select the following option:
- Press 3 - Systems and Service Support
- Microsoft Teams: Post to the Support channel in the DoIT Operations Microsoft Team
Roles
- SEO Linux PSaaS special availability:
- Saturday, June 7: Shiraine Wilson
- SEO Duty Manager (SEO always has a manager on-call):
- Miguel Garcia-Gosalvez
SEO Linux Team information
- Email: linux@doit.wisc.edu
- The SNCC can contact SEO Linux PSaaS special availability for after-hours incident response.
- Saturday, June 7: Shiraine Wilson
- Responsibilities
- Linux server administration, Network-based firewall rules management, host-based firewall rules management