The feature you are trying to use is on a network resource that is unavailable.

When trying to open an app and get an error like this:

Error message

This is an example affecting GlobalProtect but can happen to other apps and the fix is the same. In short, the start menu and/or desktop shortcut(s) are broken. The fix is to navigate to the apps .exe file and create a new shortcut to replace the broken one(s):

  1. Navigate to the apps .exe file. Usually this is under its relevant folder in:
    C:\Program Files
  2. Right-click the .exe file that opens the app and choose Show more options and then Create shortcut
  3. Click OK to have the shortcut created on the desktop.
  4. Replace any broken desktop shortcut with the newly create one and rename it if needed. 
  5. Then copy the new shortcut and and replace any broken shortcuts from the Start Menu. The Start Menu shortcuts are found here:
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs

    C:\Users\%Username%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
  6. Test the shortcuts to make sure everything is opening correctly now.



Keywords:
BigFix, shortcut, install, uninstall, error 
Doc ID:
153613
Owned by:
Michael B. in DoIT Contract Partner Support Help Desk
Created:
2025-07-21
Updated:
2025-07-21
Sites:
DoIT Contract Partner Support Help Desk