Adobe Creative Cloud is licensed for Staff and Faculty via your NetIDs. On occasion, this license will time out and you will get a message when you open up Adobe Acrobat, or any other Adobe app that you need to purchase a license or start a 7 day free trial. This issue can be easily resolved without additional support. To refresh your license, simply follow the steps outlined below. 

1. Open up Adobe Creative Cloud on your system. When you do so, click the blue circle profile icon in the top right hand corner of the application. If you've uploaded a separate profile picture you'll see that instead of the blue circle. Clicking this will show a pop-out menu with an option to Sign-Out. Do so. 

2. Once you've signed out of Adobe Creative Cloud it will change to a new window asking for you to enter your email address. Do not do this yet. Before you sign back in, you'll need to restart your computer. On a windows system, click the Windows Start Menu Icon, then click the Power options Icon, and click Restart. On a Mac, click the Apple Menu icon, and click Restart. 

3. Once you've finished restarting your computer, open Adobe Creative Cloud again. It's important that you open Adobe Creative Cloud, and not any of your other install Adobe Applications. In Adobe Creative Cloud, enter your NetID@wisc.edu email address, and you'll be redirected to a NetID portal. Enter your NetID and Password, complete the MFA prompt, and you should be signed back into Adobe Creative Cloud.

Now, when you open up your various Adobe Applications, you should no longer see the warning, meaning your license has been successfully refreshed. If this process does not work and you require additional assistance, please send an email to support@wsb.wisc.edu and we will work with you to resolve the issue.