Plesk Accessibility and Usability Information

This document summarizes the accessibility and usability barriers identified in testing Plesk in June 2026.

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Accessibility and usability evaluation findings

Summary

The Plesk interface has several accessibility barriers that would create moderate barriers to access for some users, such as color contrast barriers or content that becomes cluttered when magnified. The interface is very complex, and some elements are missing programmatic labels or alt text, and these barriers could significantly impact screen reader users.

Details on barriers repeated throughout Plesk

Color contrast barriers

In light mode, the blue used for links and grey used for some text throughout the platform do not have sufficient contrast with the white background. Additionally, the color combinations for highlighting active page names and some icons do not have sufficient contrast. 


Plug icon with blue text reading Connection Info and grey text reading for FTP, Database

Contrast checker results showing 3.14:1 contrast for blue text on white backgroundContrast checker results showing 2.95:1 contrast for grey text on white background

Grey folder, server, and filter icons on light grey background

Contrast checker results showing 2.76:1 contrast for grey text on light grey background

In dark mode, some buttons and menus don’t have sufficient contrast with the background of the page. 

Dark grey buttons labeled Copy, Move, Archive, More, and Remove on a black background

Contrast checker results showing 1.83:1 contrast for dark grey text on black background

In both light and dark mode, the color combination for warning text does not have sufficient contrast. 

SSL/TLS Certificates icon with gold text on a tan background reading WWW domain not secured

Contrast checker results showing 2:1 contrast for gold text on tan background

SSL/TLS Certificates icon with brown text on a dark brown background reading WWW domain not secured

Contrast checker results showing 3.04:1 contrast for brown text on dark brown background

This barrier primarily relates to the following accessibility guidelines:

    • Perceivable: All visual elements have sufficient color contrast. (1.4)

Missing alt text

The DoIT Shared Hosting logo includes the filename in its alt text 

alt="apSKwN6witA.gif - Homepage"

DoIT Shared Hosting icon

This barrier primarily relates to the following accessibility guidelines:

    • Perceivable: All content has text alternatives. (1.1.1)

Inconsistent and low visibility indication of keyboard focus

The visual styling of keyboard focus takes several forms throughout the platform, some more apparent than others. Some elements receive a faint blue outline, while other elements like buttons receive a slight shift in color, like a blue or grey wash.  

Expected behavior: The visual indication of focus should be strong and high contrast and, ideally, consistent throughout the platform to make it easier for the user to identify which element has focus. 

This barrier primarily relates to the following accessibility guidelines:

    • Operable: Each item receiving focus has a visible indicator (2.4.7)

Details on barriers found in Files manager

Screen reader barriers in folder panel 

When the folder panel first receives screen reader focus, the screen reader begins to announce the entire panel until the user interrupts the announcement. Then, as the user navigates through the list, each folder has two “unlabeled” elements before the user reaches the actual tab stop for the folder. The following video demonstrates both of these barriers: Screen reader barriers in folder panel

Expected behavior: First, the screen reader would only announce the first item in the panel and the number of additional items in the list. Then, both the expand arrow and folder would have unique labels when they receive keyboard focus. 

This barrier primarily relates to the following accessibility guidelines:

    • Perceivable: All content has text alternatives. (1.1.1)

    • Understandable: Make web content operate in predictable ways (3.2)

Keyboard and screen reader barriers in file manager table

The column that holds the actions menu has an empty column header, which can be confusing for screen reader users. Additionally, when navigating via keyboard, the user cannot place focus on the clickable file or folder name or the permissions column. While it appears that the user can access permissions from the actions menu, there does not appear to be an equivalent for selecting the folder name without returning to the sidebar. 

The following screenshot shows the empty column header: 

Table with eight columns and three rows. Eighth column containing an actions menu has no heading.

The following screenshot shows the expanded actions menu, with an option to rename the folder or change permissions, but not to drill down into the “private” folder:

Table with eight column and three rows. Dropdown menu in column eight shows options for Rename and Change Permissions.

Expected behavior: All columns must have a column header. Additionally, all actions available through click must be available by keyboard only navigation.

This barrier primarily relates to the following accessibility guidelines:

    • Operable: Elements are selectable and interactive via keyboard. (2.1)

Details on barriers found in Hosting

Viewport is crowded at higher levels of magnification

When the user magnifies the screen to 300% or 400%, the banner and Save/Cancel buttons crowd most of the viewport and the content becomes difficult, or impossible, to view.

The following screenshot shows the content at 300% magnification:

Magnified content with heading labeled Hosting Settings and two buttons labeled Save and Cancel. Content area has room for three lines of text.

The following screenshot shows the content at 400% magnification:

Magnified content with heading labeled Hosting Settings and two buttons labeled Save and Cancel. Content area cannot display a full line of text.

Expected behavior: Content should reflow and adjust so that it is still easily viewable at higher levels of magnification.

This barrier primarily relates to the following accessibility guidelines:

    • Perceivable: Content reflows as it is magnified or the screen orientation changes. (1.4.10)

Anchor links are not included in keyboard navigation

The Domain Settings and Webspace Settings anchor links in the Hosting Settings menu are not included in the keyboard navigation order. This could lead to a perceived loss of functionality for keyboard users. The following screenshot shows the anchor links from the flyout menu:

Content with heading labeled Hosting Settings. Page anchor links highlighted with a red box.

Expected behavior: All actions available through click must be available by keyboard only navigation.

This barrier primarily relates to the following accessibility guidelines:

    • Operable: Elements are selectable and interactive via keyboard. (2.1)

 



Keywords:
Plesk, web hosting, server data, automation, control panel, 
Doc ID:
161904
Owned by:
Leah B. in IT Accessibility and Usability
Created:
2026-06-11
Updated:
2026-06-11
Sites:
DoIT Help Desk, IT Accessibility and Usability