DoIT Departmental Support - PaperCut License Sharing

This document outlines the guidelines, technical requirements, purchasing processes, and support procedures for UW-Madison campus units participating in the consolidated PaperCut license-sharing initiative.

What is PaperCut?

PaperCut MF is a comprehensive print management software solution that can monitor, report against, control, and secure printing, copying, and scanning. It provides visibility for departments into their printing environments in order to reduce waste, manage budgets, and secure confidential documents by requiring user authentication (such as a Wiscard swipe or NetID login) before a print job is released at a device. 

Consolidated License

DoIT has consolidated all UW-Madison PaperCut licenses into a single license file that can be shared across departments.  By participating in the campus-wide license-sharing pool, departments can reduce procurement overhead and ensure consistent printing services for students, faculty, and staff.

Requesting Access

Interested departments must setup their own infrastructure to use the UW-Madison shared PaperCut license. Information on how to do so is available from PaperCut.

To request access to the UW-Madison shared PaperCut license, first review all information on this page. Then send an email to doit-seam-support@doit.wisc.edu including the following:

Name: 

Email Address:

Department (if applicable):

School/College/Division: 

Workday Funding String or DoIT Customer Billing number: 

Description of printing environment (how many printers, make/model; etc): 

DoIT will then reach out to schedule a meeting to discuss your needs.

Technical Considerations

To ensure a stable environment and minimize support complications, all participating units must adhere to the following technical standards:

Software and Version Alignment

  • PaperCut MF Requirement: All departments sharing the UW-Madison shared PaperCut license are required to use PaperCut MF.

  • Top-Level Version Alignment: Application servers must keep their top-level versions aligned (version 25.0 as of 6/18/2026)

    • Upgrade Timeline: PaperCut usually releases new top-level annuall and participating departments should upgrade to new top-level versions within a few weeks of each other. New versions are typically released in the fall. DoIT will handle initial update testing, coordinate communication, and share testing results with the group so individual units can confidently schedule their own updates. Generally, to avoid disrupting academic services, major version updates would take place during winter break. 

  • Point Releases: Aligning point updates (e.g., 25.0.1) is less critical. However, because they often contain security enhancements and bug fixes, DoIT recommends staying at or near the current point release.

License Syncing (Global Entitlement Service)

As of PaperCut v24, all PaperCut application servers utilize PaperCut’s Global Entitlement Service.

  • This service automatically keeps license entitlements in sync across all servers sharing the same license.

  • If a department purchases additional entitlements, it is no longer necessary to manually apply a new license file to every application server using the shared license. However, in some cases, administrators may need to manually trigger the sync by navigating to the License Info section of the PaperCut admin console and clicking the Sync button.

Purchases and Chargebacks

All financial transactions and vendor communications regarding license entitlements are centralized through DoIT.

  • Procurement Process: All new license entitlement purchases must be requested through DoIT by contacting doit-seam-support@doit.wisc.edu. DoIT will coordinate directly with PaperCut distributor ACDI to purchase the additional license add-ons and will charge this amount back to the requesting department.

  • Funding and Chargebacks: Purchased entitlements will be charged back directly to each participating department's funding string.

  • Annual Renewal: DoIT will coordinate the renewal of the UW-Madison PaperCut license and will charge each participating unit back based on their purchased license obligations.

    • A nominal shared license fee may be included to cover administrative overhead.

Accessing Support

DoIT cannot provide technical support for PaperCut. Campus PaperCut administrators using the shared PaperCut license can request access to the ACDI support portal for direct technical assistance.

How to Register for Support Access:

  1. Navigate to the ACDI Support Portal.

  2. Register a new account using your official UW-Madison email address (@wisc.edu).

  3. Once registered, send the exact email address you used to doit-seam-support@doit.wisc.edu. 

  4. DoIT will submit your email address to ACDI to validate your registration and grant authorized support access.


Keywords:
PaperCut, PaperCut MF, license sharing, ACDI, printing, chargeback, funding string, Global Entitlement Service, version alignment 
Doc ID:
161937
Owned by:
Chris P. in DoIT Departmental Support
Created:
2026-06-12
Updated:
2026-06-24
Sites:
DoIT Departmental Support