Learn@UW/D2L - Unable to Open Gradebook in Course

If you are unable to open the gradebook in a course, the gradebook may be very large, complex, or have duplicate columns. If a Grade Item is set to be worth zero points ( Max Points = 0 ), the gradebook will also be inaccessible.

This could cause an Internal Server (500) Error to be triggered, especially when selecting the Grades tool opens the gradebook in the 'Enter Grades' interface.

If you experience this problem, you may try using the following 'back door' to open the gradebook in the 'Manage Grades' interface.  Navigate to the following URL:

https://{instance}.courses.wisconsin.edu/d2l/lms/grades/admin/manage/gradeslist.d2l?ou={course offering ou#}


{instance} is the campus code (for example, uwmad for UW-Madison)
{course offering ou#} is the ou# of the course offering (for example, 123456)

The complete URL for the above example would be


You must be logged on to D2L and have access to the course offering or the 'back door' is 'locked'.

This method of getting to 'Manage Grades' can be used if the normal Grades link is set to start at the 'Enter Grades' interface and the gradebook cannot be opened (you receive a 500 error). From the 'Manage Grades' interface you can delete duplicate columns or delete Grade Items that are worth zero points which have Max Points = 0.

If you still cannot open the gradebook using the 'back door', ask for assistance. If you are at UW-Madison, please contact the DoIT Help Desk. Otherwise, contact your campus help desk.

See Also:

Keywords:brightspace learn@uw learnuw d2l desire2learn grade open internal server error back door   Doc ID:17861
Owner:Rhianna C.Group:Learn@UW Utility
Created:2011-04-05 19:00 CDTUpdated:2020-01-30 14:03 CDT
Sites:DoIT Tech Store, Learn@UW Utility
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