DoIT Shared Tools - Confluence Wiki - Support and FAQ

Support requests can be routed through the DoIT Help Desk at help@doit.wisc.edu.

New Features:

Better JIRA integration. New page type to help produce dynamic reports and retrospectives from JIRA projects. UW Linked In Learning offers free online training for Confluence.

Logging in

Why can't I see all the content I expect?

First, make sure you are logged in to the Wiki at https://wiki.doit.wisc.edu/

What if I don't have an account?

Anyone with a valid NetID should be able to create an account the first time they try to access the Wiki. After authenticating your account will be automatically created. If you need to access restricted content, you will then need to contact the people responsible for administering that space.

What if my NetID changes?

Regretfully, the software will not allow you to modify the NetID associated with your account. When you first log into the Wiki with your new account, a new account will be automatically created for you. You will then have to inform the people responsible for any spaces you need access to.

How do people log in if the do not have an account within the UW System (i.e., a Wisconsin Federation account)?

Individuals that do not have an account within a UW System school will need to request a NetID. Please send a request to help@doit.wisc.edu so the Shared Tools Admins can collect information from you and start the "obtain an NetID for a Collaborator" process.

Service Window

Confluence is regularly patched and updated on Tuesdays at 5 p.m.. User experiences may be affected and access may be unavailable/ difficult during these periods. 

All outages will be posted at outages.doit.wisc.edu

Spaces

What is a Wiki space?

A Wiki space is a collection of Wiki pages. The pages are scoped to that space. A space has a delegated administrator(s) and its own default set of authorizations.

Who or what can get a space?

The Wiki is primarily for DoIT employees. Spaces are created for projects, teams or groups that have a relationship with DoIT.

How do I get a space for my project, team or group?

If your project is for a team or group, send a request to help@doit.wisc.edu with the:
  • proposed name
  • description of the space
  • the name(s) and NetID(s) of the person or persons who will be the space administrators
  • and whether this space should be visible to the world/ only authenticated users/ or only a specific individuals.
The space administrator will then be able to manage the list of additional individuals allowed to access the space. For more details, please see DoIT Shared Tools - Confluence Wiki - Request New Space Creation.

How are pages organized?

Pages are contained within spaces. Within a space, they are organized in a hierarchical tree. When editing a page, you can change the parent page or move it to a different space.

How do I get access to a restricted space?

Space permissions are managed by the space administrators. If you don't have access to a space, you should contact one of the space administrators. You may already know who is in charge of the space due to the nature of the project and can contact them. If it is not clear, you can email help@doit.wisc.edu and they will get you in contact with the right people.

Authorization (what's wrong with my access?)

Unable to access The Wiki via wiki page link/ it just hangs

If you used to be able to access the wiki, but now the page hangs or leads to an unexpected screen, it is likely that your account has been disabled. Shared Tools Admins disable accounts that have not been used for more than 16 months as we have limited number of licenses. If you are not able to access the wiki, please email help@doit.wisc.edu:

Subject: Unable to access the Wiki: escalate to Shared Tools Admins

Body:

I am not able to access the wiki, please check my account.

First and Last Name:
NetID:
Name of Wiki Space:
Link used to access Wiki:

How do I specify who has access to view pages in my space?

If you are a Wiki space administrator, you can go to Browse Space > Space Admin > Permissions and grant people access to your space. Each individual page can also have further restrictions on who can access it. When editing the page, you can change the 'view' or 'edit' restrictions at the bottom of the page. Note that you can only further restrict access based upon permissions inherited from the space or parent page. Page restrictions are enforced after space permissions. They can only further restrict access. View restrictions are inherited by child pages; edit restrictions are not inherited.

I am trying to grant a person permission to see my space or page but I can't find them - what should I do?

Have NetID: In order to specifically grant a person access to a page or space, they need to have a Wiki account. Accounts are created for other NetID holders the first time the log in.

No NetID: Non-NetID holders: the site admin will have to email help@doit.wisc.edu so the Shared Tools Admins can start the request procedure to "obtain a NetID for a collaborator". Once the person has activated their NetID and logged in to the wiki (and their account automatically created), the site admin can grant them access to the page (via page restrictions).

Can I make just a few of my pages available to a broader set of users?

Each space has a default specification of who is authorized to view pages. You can not make a page within that space available to individuals beyond the default set. You would need to move that page to a different space or change the default authorization configuration. Additionally, pages inherit the restrictions specified by parent pages.

How can I access my space when the Wiki is down?

For DoIT customers of the Wiki you can put a request in following the instructions at this page DoIT Static Wiki Content.

Miscellaneous

Why do I get emails when someone else edits a page?

Confluence has an 'autowatch' feature to facilitate the sharing of information. By default, you will receive an email notification each time someone edits or comments on a page that you added or updated. Individuals can turn autowatch off by editing the email settings in their user profile. See this page for more information. If you want to turn off notifications for a specific page, go to the page and then click Tools > Stop Watching.

How can I disable 'autowatch'?

Individuals can turn autowatch off by editing the email settings in their user profile. See this page for more information.

Training and Support

Where can I find more information about using Wikis?

Many channels offer playlists and videos on YouTube, including the official Atlassian YouTube channel. Atlassian vendor documentation also includes primers and tutorials.

Is there training available?

LinkedIn Learning offers Confluence Wiki Training Courses (requires NetID login).

How can I get further support?

Support requests can be routed through the DoIT Help Desk at help@doit.wisc.edu. This support is not meant to handle general questions about how to use a Wiki. See the previous two items for that.

Can I get a DoIT Wiki Space for a non-DoIT group or project?

We do allow spaces for non-DoIT projects or groups on a controlled basis. We want to provide an enterprise grade wiki service to the entire campus community. Due to available resources and the need to ensure the service does not grow past its capacity we do control how often we will grant reasonable non-DoIT Wiki space requests. The "loose" policy we have is to allow one non-DoIT space a week and queue up any extras for subsequent weeks on a First In, First Out basis. Send your request to help@doit.wisc.edu and include the following information: Name of the Wiki, Preferred unique key (if known), and Project Lead.




Keywords:jira svn markup content account netid change update password training access log in login request space spaces authorize authorization user users edit document groups group email emails notification notifications autowatch edits atlassian   Doc ID:23213
Owner:Teresa A.Group:Shared Tools
Created:2012-03-15 14:38 CDTUpdated:2022-08-24 17:27 CDT
Sites:DoIT Help Desk, DoIT Staff, Shared Tools
Feedback:  0   0