Support Resources

New User Packet

CALS IT office, located in 216 Ag Hall, provides computing support for anyone on CALSNet*. Should you need any computing support or services, please consult any of the following:

*See CALS Department Listing 


 Resource Type
 Description Location
Self-helpCALS Knowledgebase System
https://kb.wisc.edu/cals (Full and mobile views available)
Self-help
CALS IT Website
https://it.cals.wisc.edu
Online Support/Service Request
CALS HelpDesk system (for Web & Desktop related support requests)
https://webhelpdesk.cals.wisc.edu  or send email to:  helpdesk@cals.wisc.edu
Web Services Support
Request support for web-related services including website development, hosting and WordPress supporthttps://webhelpdesk.cals.wisc.edu  or send email to:  websupport@cals.wisc.edu
Walk-in Help
 216 Ag Hall; Hours M-F 7:45AM-4:30PM
Online Chat
Instant Messaging with any of the CALS IT
Support/Development Staff
Microsoft Teams: available through desktop client.  Installation instructions:  https://kb.wisc.edu/90891
Email
Email CALS IT for inquiries or assistance
The main CALS IT email is: acs@cals.wisc.edu. This account is monitored
by all CAL IT staff. Alternatively you may contact individual staff members.
Staff names & contact information can be found
at: https://it.cals.wisc.edu/about-us/
Training
General overview training for CALSNet
applications and services including
Windows/AD logon/logoff procedures,
Office365, Collaboration Tools, MyUW.
Complete Employee Services > IT Orientation request form at:  https://webhelpdesk.cals.wisc.edu
OR, contact CALS IT Manager, Thomas Hartman, directly at 262-8549 or
thomas.hartman@wisc.edu




Keywords:ACS, CALS, service, request, help, assistance, web   Doc ID:28893
Owner:Tom H.Group:College of Agricultural & Life Sciences
Created:2013-03-04 11:11 CDTUpdated:2020-11-11 15:10 CDT
Sites:College of Agricultural & Life Sciences
Feedback:  20   21