ECMS - Install and Configure the Perceptive Content Desktop Client

This document explains how to locate the Perceptive Content Desktop Client installer (.exe) file from UW Box and download it to your Windows computer so you can install the most current version of imaging software. After installing the desktop client, this document also describes what you need to do post-installation, regarding configuring the ImageNow Printer, and verifying that your custom Capture Profiles are displaying properly.

Prerequisites:

  • The Perceptive Content client must be installed using the privileges of a local administrator on the computer on which it is being installed
  • All implementations of the Perceptive Content client require read and write access to the user's %AppData%\ImageNow folder (for Capture Profiles)
  • Perceptive Content Scanner Workstation implementations also require read and write access to the computer's %ProgramData%\ImageNow folder
  • These folders can be found by using Windows File Explorer and entering %AppData%\ImageNow or %ProgramData%\ImageNow in the address bar

Install and Configure Perceptive Content Desktop Client

Follow the steps below to install and configure the Perceptive Content Desktop Client on a Windows machine. The steps to install and configure the client are fundamentally the same as previous versions of the client. Note that there may be a build mismatch between client and server if the client has required no changes but the server has.

  1. Download the client installer using:  https://uwmadison.box.com/s/01famzqenqh4bhb3xi83k257lr1heqh8

    You may see "We're sorry, this file type is not currently supported." This is because the file is named [name].rename and it is true that .rename is an unknown file type. We do this because some systems have security set to disallow downloads of .exe executable files. Simply click on the **Download** button. This will initiate a file download. The file will be named ClientSetup_[build].exe.rename  [build] will be different for each patch cycle.

  2. Go to your computer's Downloads directory, and locate the file named ClientSetup_[build].exe.rename.
    1. Select the downloaded file.
    2. Right-click (or right-click [Ctrl left-click] the file) to display a context menu of options.
    3. From the context menu, select Rename.
    4. OR Press the F2 key
    5. Delete the .rename portion of the name so that the file is renamed to ClientSetup_[build].exe and press the Enter key.

  3. A Rename warning dialog box displays, asking whether you are sure you want to change the file name extension. Click Yes to continue.

  4. The renamed file ClientSetup_[build].exe displays in your Downloads directory on your computer.

  5. Right-click on the new, renamed ClientSetup_[build].exe file to display a context menu of options. From the context menu, select Run as administrator.

  6. If you see a User Account Control dialog box displaying the warning message, Do you want to allow the following program from an unknown publisher to make changes to this computer, select Yes to continue.

  7. The Perceptive Content Desktop Client - InstallShield Wizard dialog box displays, asking you to select the language for the installation. Click OK to continue.

  8. The Perceptive Content Desktop Client - InstallShield Wizard dialog box displays a message that it is preparing the InstallShield Wizard to guide you through the program setup process, and to please wait.

  9. The Perceptive Content Desktop Client, Installation Wizard launches and displays a Welcome screen. Note: If you are upgrading from a previous version of Perceptive Content Desktop Client, the Welcome screen allows you to modify, repair or remove Perceptive Content Desktop Client. Click Next to continue.

  10. This client application has prerequisite software necessary for its installation. There are multiple components and if any one of them is not installed, the client installation process will download and install them without needing your intervention. The full set of prerequisite software is shown here:
    Prerequisite Software

    NOTE: the x86 version of the Visual C++ Redistributable for Visual Studio 2012 is also required and may need to be installed manually. For more information please see https://kb.wisc.edu/ecms/107019


  11. If you are installing for the first time, a License Agreement dialog box displays. Scroll to the end of the license agreement, and select the option for I accept the terms in the license agreement. Click Next to continue.
    License Agreement for Perceptive Content Desktop Client


  12. The Custom Setup dialog box displays, asking you to select the program features you want installed.
    1. Select all of the available features for local installation.
    2. If you see a red X next to one of the feature names (e.g. ImageNow Printer), it means that feature will not be installed, unless you choose otherwise.
      custom setup
  13. Click Next to continue.

  14. If you are installing Perceptive Content Desktop Client for the first time, the Default Connection Profile dialog box displays default settings for the profile's Name and Server name that you need to change. Changing this default connection profile and adding additional profiles allows you to use one or more UW-Madison Perceptive Content environments (e.g. Production, Development, Test, Schema).

    Note: The Port number field defaults to 6000, and does not need to be changed.

    Connection Profile

  15. Refer to the table below for guidance on entering information to connect to the desired UW-Madison Perceptive Content server environment:

     Name  Host Port
    PROD   imaging.services.wisc.edu 6000
    TEST   test.imaging.services.wisc.edu 6000
    DEV   dev.imaging.services.wisc.edu 6000
    SCHEMA   schema.imaging.services.wisc.edu 6000
  16. After completing information in the Default Connection Profile dialog box, click Next to continue.

  17. If the Installation Wizard displays the Perceptive Enterprise Deployment Server dialog box, enter the following information in the Deployment Server URL field:

    http://deploy.imaging.services.wisc.edu:8080/pedserver

    Click Next to continue.

  18. The Installation Wizard displays the Perceptive Content Shortcuts dialog box. By default, all shortcuts are selected. Deselect items, if desired. Click Next to continue.
    Installer shortcuts


  19. The Ready to Install the Program dialog box displays. Click the Install button to begin the installation.
    Installer shortcuts


  20. The Installing Perceptive Content Desktop Client dialog box displays a message that the program features you selected are being installed and to please wait.
    Installing Perceptive Content Desktop Client


  21. Once the installation of the Perceptive Content client has completed MAKE SURE you configure the ImageNow Printer properly  by following the steps detailed here:  https://kb.wisc.edu/ecms/65625


Possible Messages Displayed During Installation:

  1. If you are upgrading from a previous version of the Perceptive Content Desktop client, the PEDS Service Monitor may be loaded. If so, the Installation Wizard displays the Files in Use dialog box for PerceptiveSoftware.PED.ServiceMonitor. To resolve, select the option Automatically close and attempt to restart applications, and click on the OK button to continue.
    Installer shortcuts


  2. If you are upgrading from a previous version of Perceptive Content Desktop Client, and you have the old version open and running, the Installation Wizard displays the Files in Use dialog box for ImageNow Full Client (Process ID: xxxx). To resolve, switch to the open, active Perceptive Content Desktop Client and close it, then switch back to the Installation Wizard, and click on the Retry button to continue the installation.


  3. When the Installation Wizard has finished installing Perceptive Content Desktop Client, the Installation Wizard Completed dialog displays. Click Finish.
    Installer shortcuts

Post-Installation Steps

  • Configure the ImageNow Printer
  • Verify Customized Capture Profiles Display


Configure the ImageNow Printer

After installing the ImageNow Printer during the client installation, you need to perform additional steps to ensure the ImageNow Printer prints in color and generates document thumbnails properly.

Refer to imaging Knowledge Base document 65625 for detailed information.

Verify Customized Capture Profiles Display

When you log into Perceptive Content Desktop Client, and click on the Capture drop-down menu, you should see the default capture profiles (e.g. Import from disk - Single mode, Import from disk - Batch mode), as well as your own Division/Department's customized capture profiles. The screenshot below shows two customized capture profiles named Applications - B&W and Fujitsu Scanner - Color, as examples.
Capture Profiles dropdown menu

What to Do if You Do Not See Your Customized Capture Profiles

  1. You or your local computer desktop support person should replace the existing inscan.xml file containing the default Perceptive Content Desktop Client capture profiles with your customized inscan.xml file containing your Division/Department specific capture profiles and settings. Your copy of your Division/Department's customized inscan.xml file needs to be located in the following folder:
    %AppData%\ImageNow
    Refer to the screenshot example below for the folder location for user Bucky Badger's customized inscan.xml file.
    Locating Bucky Badger's inscan.xml file


  2. If you need additional technical support, please contact the Imaging Team at UW-Madison, Division of Information Technology (DoIT) <Imaging-Support@g-groups.Wisc.edu>




Keywords:Imaging System ImageNow Perceptive Enterprise Content Management Service Desktop Client installation download PEDS push update configuration ECM ECMS v22.1   Doc ID:31846
Owner:Craig S.Group:ECMS
Created:2013-07-25 10:36 CDTUpdated:2022-08-13 22:57 CDT
Sites:DoIT Help Desk, ECMS
Feedback:  0   1