Blackboard Collaborate - Getting help with Blackboard Collaborate

Faculty and staff can create, access, and manage web conferences directly from the My UW-Madison portal, Learn@UW or Moodle. This document references the sources of support, should you need help accessing or using the Blackboard Collaborate service.

Technical Support

For technical support for urgent issues occurring during a meeting in progress, please contact Blackboard Collaborate Support, online or at 877-382-2293.

For other issues that don't require immediate resolution (e.g., access to Blackboard Collaborate integration via the My UW-Madison, Learn@UW. etc.) please contact the DoIT Help Desk.

Getting Started

For help with setting up web conferences within My UW-Madison, see:
For help with setting up web conferences within Learn@UW, see:
For help with setting up web conferences within Moodle, please contact your Moodle administrator.


For help using Blackboard Collaborate, please see the following articles:

Keywords:my uw-madison, portal, web conference, web conferences, web conferencing, webinar, elluminate, blackboard, collaborate, learn@UW, moodle, cms, blackboard, collaborate   Doc ID:32770
Owner:Peter M.Group:Blackboard Collaborate
Created:2013-08-14 14:42 CDTUpdated:2019-12-16 12:17 CDT
Sites:Blackboard Collaborate, DoIT Help Desk, My UW-Madison Portal
Feedback:  3   2