ECMS - How to update a scanner license for ImageNow

This document explains how to update a scanner license for ImageNow
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How to update a scanner license for ImageNow

IF you have been contacted by the Imaging Team to update a license for one of your departmental scanning workstations

OR if you receive an error message on your scanning workstation that reads as follows "The token for 'CaptureNow - ISIS Level 1' is invalid and has been released. The licenses will be checked to see if another token is available."

THEN please perform the following steps:

  1. Exit the ImageNow Client (Connect > Disconnect).
  2. On the client computer, locate the file named intkinfo.dat file in the path [drive]:\ProgramData\ImageNow\etc (in Windows XP, this path is [drive]:\Documents and Settings\All Users\Application Data\ImageNow\etc).
  3. Rename the file to intkinfo.old.
  4. Open the ImageNow Client.
    1. In the Capture menu select a capture profile that uses your scanner.
    2. Scan a test document.
    3. You will receive two new prompts:
      1. First prompt will tell you that you do not have a token. Click OK.
      2. Second Prompt will ask you if you want to check for an available token. Click Yes.
      3. You will receive a token acquisition confirmation message. Click OK.
  5. Exit the ImageNow Client (Connect > Disconnect).
  6. Log into ImageNow with an account that has scanning privileges.
  7. Attempt to scan a document.
  8. If you are not prompted for any token issues you should be configured and ready for use. If not please contact us at and we will assist you on further trouble shooting.

KeywordsImaging Imaging System Experience ImageNow perceptive content ecm ecms enterprise content management imaging imagenow perceptive Howto update scanner license token seat available capturenow capture   Doc ID41422
OwnerCraig S.GroupECMS
Created2014-06-24 15:15:40Updated2020-11-20 13:06:27
SitesDoIT Help Desk, ECMS
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