On Boarding Orientation Assistants

essential access and training topics for OAs
Before start date:
O drive access (requires NetID)
Service account access for transfer, newstudent, SOAR (requires NetID)

First few weeks:
Have students complete CSA (Clery) Training
Student Timesheet Entry
Managing service e-mail accounts - password, responding to e-mails, archiving
Use of multi-line phones
Voice-mail system - password and responding to messages
Familiarize with KB, Specifically OA Processes and Procedures
Customer service for in-person and over the phone interactions
[Link for document 26829 is unavailable at this time]
Family Education Rights and Privacy Act (FERPA)
SIS access and training-- SOAR Logistics Interns also need to request a static IP address here: https://www.doit.wisc.edu/network/vpn/static-ips/ 

Preparing for SOAR:
[Link for document 28676 is unavailable at this time]
Use of SOAR Reservation system - payments, e-mails, reviewing and editing reservations
[Link for document 28671 is unavailable at this time]
SOAR Mailings Procedures
[Link for document 38205 is unavailable at this time]

Payment Card Industry (PCI) Training

Union South
Wisccard access to dock
Union Keys
Tour of facility
During SOAR:
[Link for document 37346 is unavailable at this time]
[Link for document 28410 is unavailable at this time]
Housing Check In Procedures
[Link for document 40494 is unavailable at this time]

KeywordsOA, new staff, hiring   Doc ID44019
OwnerCarol P.GroupOSTFE
Created2014-10-14 12:10:11Updated2024-05-02 21:41:53
SitesOffice of Student Transition & Family Engagement
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