DoIT Computer Lending Program - FAQs

This documents lists answers to some common questions regarding the DoIT Computer Lending Program, and also lists common solutions to problems with the rental devices or systems. Only students who are currently enrolled are eligible to check out equipment from the DoIT Computer Lending Program. Staff and faculty are strongly referred to work with their department's local IT on available resources.

Where can I contact the DoIT Computer Lending Program?
The DoIT Computer Lending Program is managed by the Walk-In Help Desk. Customers can either submit a ticket with us through the DoIT Computer Lending Program Request Form or physically come in to our Walk-In space at 1210 W Dayton Street in the Computer Sciences Building. We are open Monday through Friday from 7:45am to 5pm. 

Where do I return my DoIT Computer Lending Program device?
Devices from the DoIT Computer Lending Program can be returned to the Walk-In Help Desk. We are located at 1210 W Dayton Street, Madison, WI 53706 in the Computer Sciences building. If a customer enters from the main doors on W Dayton Street, the Walk-In Help Desk is in the offices directly to the right of the atrium space. We also have lockers that are available upon request for customers that may not be able to return devices during Walk-In hours. Requests for lockers can be escalated to the Service Desk.

We do not take returns for any of the Infolabs/Libraries equipment. Customers need to return the equipment to the locations where they picked up. 

Devices may be shipped to the Walk-In Help Desk. Please see Shipping to the DoIT Help Desk: Computer Repair and Loaner Equipment for more information on shipping loaner devices to the DoIT Help Desk. DoIT highly recommends to purchase insurance with the shipping provider for the package. If items are damaged or lost in transit, the customer is responsible for either a repair or replacement of the device as it states in their checkout agreement. Customers must email to notify that their device is being shipped back along with any tracking information. If customers have any other questions or concerns, they can fill out the DoIT Computer Lending Program request form. 

Can I reserve a laptop ahead of time?
No. The DoIT Computer Lending Program is not able to provide individual reservations ahead of time. Customers are only eligible to check out one laptop and/or one hot spot at a time. Checkout requests for more than one of each item are subject to approval.

Can I renew my device? 
The DoIT Computer Lending Program will no longer extend currently checked-out equipment past the term that items are due. If a customer needs equipment past their current due date, they will need to come in to the DoIT Walk-In Help Desk to return their current item and check out a new one if available.

For any questions concerning this policy, please submit a request through the DoIT Computer Lending Program Request Form.

How much does it cost to rent a computer, and how long can I rent one for?
Our loaner equipment is cost-free for students enrolled at UW-Madison. Laptops are available for semester-long checkouts and hot spots are available one week at a time.

I'm having an issue with a loaner computer. Can I call or email for help?
Yes. The DoIT Help Desk will provide best effort support for issues with the physical devices that customers have checked out. If an issue cannot be fixed over the phone or through email, the DoIT Help Desk may direct customers to return the device to the Walk-In Help Desk at their earliest convenience to swap it for another one if we have laptops available.

See Also:

Keywords:rental policies rent procedure procedures rentals faq question questions policy loaner computer lending program loaners, computer lending program, rentals, checkout, check out, clp, FAQ, equipment checkout   Doc ID:45284
Owner:Chelle Y.Group:DoIT Help Desk
Created:2014-11-25 13:31 CSTUpdated:2022-12-21 18:01 CST
Sites:DoIT Help Desk, DoIT Repair
Feedback:  0   1