Office 365 (Outlook for Windows/MacOS) - Sent or Deleted item is not saved within the sent/deleted items folder of the account actioned from

When you send or delete a message on behalf of another account via Outlook for Windows/MacOS, the message is placed in the "Sent Items/Sent" or "Deleted Items/Trash" folder of your own account and not in the mailbox you are sending/deleting from.

Recommended workaround(s):

  •  Outlook on the web

      1. Log into Outlook on the web.
      2. Open another mailbox. Open the mailbox which you want to send/delete the mail from.
      3. Send/delete a message as desired.

      If you sent a message, it will be saved in the "Sent Items" folder of the account you are in. If you deleted a message, it will be moved to the "Deleted Items" folder of the account you are in.


  •  Outlook for Windows

    • Create/Modify Registry object for "Sent Items"

      Important: Follow the steps in this section carefully. Windows Administrative privileges is required. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

      1. Quit Outlook.
      2. Click Start, click Run, type regedit, and then click OK.
      3. Locate and then click the following registry subkey:

        HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences

        Note:The x.0 placeholder represents your version of Office (16.0 = Office 365 ProPlus, 2019, and 2016, 15.0 = Office 2013).

      4. If DelegateSentItemsStyle entry exists, right-click on it and click Modify. Otherwise, on the Edit menu, point to New, and then click DWORD Value and type DelegateSentItemsStyle, and then press Enter.
      5. Right-click DelegateSentItemsStyle, and then click Modify.
      6. In the Value data box, type 1, Base = Hexadecimal, and then click OK.
      7. Exit Registry Editor.
      8. Restart Outlook.

      Now, when you send a message where the "From" address is the account you have permissions to send from, the message will be placed in the "Sent Items" folder of the account you took action from.

      Create/Modify Registry object for "Deleted Items"

      Important:

      • - Follow the steps in this section carefully. Windows Administrative privileges is required. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
      • - If the user is linked to a service account and also has editor permissions to other calendars, you may not want to set this registry entry - see Office 365 (Outlook for Windows) - Error when attempting to delete a calendar event article for more details before continuing.


      1. Quit Outlook.
      2. Click Start, click Run, type regedit, and then click OK.
      3. Locate and then click the following registry subkey:

        HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Options\General. Important: If the 'General' folder does not exist, you will need to create it.

        Note:The x.0 placeholder represents your version of Office (16.0 = Office 365 ProPlus, 2019, and 2016, 15.0 = Office 2013).

      4. If DelegateWastebasketStyle entry exists, right-click on it and click Modify. Otherwise, on the Edit menu, point to New, and then click DWORD Value, and type DelegateWastebasketStyle , and then press Enter.
      5. Right-click DelegateWastebasketStyle, and then click Modify.
      6. In the Value data box, type 4, Base = Hexadecimal, and then click OK.
      7. Exit Registry Editor.
      8. Restart Outlook.

      Now, when you delete a message/calendar event where the from another account, the message/calendar event will be placed in the "Deleted Items" folder of the account you took action from.


  •  Outlook for MacOS

    • Modify account setting for "Sent Items"

      Please contact the DoIT Help Desk and provide them with the email address of the service account.




Keywords:microsoft office365 o365 send as send on behalf of sent items folder email sent messages deleted items mail calendar event meeting appointment service account netid windows mac os macos outlook 2016 2019 registry proplus   Doc ID:45343
Owner:Ara M.Group:Office 365
Created:2014-12-01 10:52 CDTUpdated:2019-08-14 08:23 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Social Science Computing Cooperative
Feedback:  10   14