Library - Remote Access to Library Resources
Library resources are available off-campus for authorized users. Upon selecting a licensed resource from this site, remote users of the resource will be directed to login to the Remote Access/EZProxy service to access these restricted resources. Note: Even users connected via WiscVPN will still need to login via the EZProxy to access these resources.
Some general tips:
- Always begin from https://www.library.wisc.edu for access.
- Don't use bookmarks. They may bypass our remote access/proxy system.
- Anyone on a wired or on-campus wifi connection
- Currently enrolled students
- Currently employed faculty/staff
- NOTE: there is a specific time period in which a student/faculty/staff member may be enrolled/employed, but their NetID hasn't been activated yet (such as if a student hasn't started the semester yet)
No Guest Access for the Resource
If the resource being accessed does not have an option for guest access, then remote users of the resource should see the screen below. Access to the resource, in this case, is via NetID authentication only.
Guest Access Available for the Resource
If the resource being accessed does allow guest access, then remote users of the resource should see the login screen below.
UW-Madison faculty, staff, and students should select the Yes option on the screen above. They should click the link, "Login With Your NetID."
Guest users of library resources should select No and will be directed to the screen below. Guest users should click the link, "Use Our Guest and Special Borrower Access."
Possible Login Errors
"Login Failed. Need Help?"
The error message shown below can occur for several reasons. You should first verify that you are entering the correct NetID and selecting UW-Madison for the campus. If you are still unable to login to EZProxy, there may be an issue with your NetID. Please call the DoIT Help Desk at 608-264-HELP (608-264-4357).
"Problem with Library Authorization"
If you receive the error in the screen below, there is a problem with your library account. Please contact the Memorial Library Circulation Office at 608-263-7360 or via email.
Where do I get help using library resources?
If you are able to login, but have problems accessing or using library resources, contact the Library Help Desk at 262-8880 or via email, http://digital.library.wisc.edu/1711/contactltg.
If a caller has just activated his or her NetID, it may take up to two hours for their information to be added to the Wisconsin Federation authentication system. If it has been less than two hours since activation, please have the caller try again after waiting two hours. Note: NetID password changes are instantaneously updated in Wisconsin Federation.
When the user receives an error when logging into Wisconsin Federation, or never reaches an application screen, then troubleshoot using standard Wisconsin Federation troubleshooting and use the [Link for document 13967 is unavailable at this time] to escalate the case if necessary.
If escalation is necessary: Provide the call number to the caller and transfer them to the Library Help Desk (LTG) at 608-262-8880 immediately. If it is outside the LTG's normal office hours the patron will receive a recording at this number. If they wish, they can contact LTG via email at: http://digital.library.wisc.edu/1711/contactltg.
If the user receives this error (a session error)
they have successfully authenticated with Wisconsin Federation and this error is coming from the library. One possible cause of this is bookmarking the login page (https://xxx.wisconsin.edu/?app=uwmsn-libraryra&campus=UWMSN). If they go to the library home page and click on the resource they want, they should be able to login again and access it.