WiscIT: Viewing a Legacy Ticket
This document provides information on how to view and interact with a Legacy Ticket in WiscIT
The format of a Legacy Ticket is vastly different than how it was presented in Infra and how a new incident appears in Cherwell.
Legacy UWSC Ticket: UW-Shared Services users
Legacy Ticket History Links: all of DoIT Ticket history information
In the top section, there are many fields displayed, the ones that will be relevant to most users include:
- Call No
- VIP Status
- Customer
- Call Actual Log Date
- Service
- Problem Type
- Description
- Call Current Officer
- Call Logging Group
- Call Logging Officer
The Bottom Section includes 2 tabs,
The information is similar to how Cherwell displays history information with each entry being its own item. If you drill down, the information that you will want is in the Call Hist Action Desc field. You can scroll through the history items by clicking the record arrows, illustrated in the image below.
