Special note for FileMaker Pro - This product is supported by GDS for VIP customers – GDS and HDL2 will help with install and basic database connection issues.

Choose one of the following links that best describes your problem:

• Installation Problems (CD isn't readable, installation fails, etc.)
• Application Errors (Filemaker Pro freezes, gives error codes, etc.)
• Functionality Questions (How do I add color to text?, etc.)

Installation Problems

If FileMaker will not install on your computer, follow these steps to troubleshoot your problem.

1. If the CD is not recognized by your computer, it's possible that the CD has errors or is damaged. It should be tested on multiple computers with working CD-ROM drives to see if any computer is able to read the disk.
   • If the disk still can't be read, the CD is most likely non-functional and needs to be replaced. Talk to the person or vendor who supplied the disk(s).
   • If the disk can be read by other computers, it's most likely a hardware problem with your CD-ROM drive. Call the DoIT Help Desk at 264-HELP for assistance diagnosing the problem.
2. The FileMaker User Manual. The user manual has a section on installing the product. Be sure to follow those steps carefully. Continue to the next step if you do not have a user manual or cannot find any relevant information. To view an online version of the manual go to http://www.filemaker.com/support/product/documentation.html
3. FileMaker Support Online This is the official FileMaker support website. Use the search box to find possible topics. Also click on "free online support" and "free phone support" for additional help.
4. Internet Search Engines (Google, etc.). Performing an internet search using applicable error codes and keyword can often times produce a solution. For Google users, we recommend using the "Web" tab and the "Groups" tab for the best results.
5. Contact FileMaker Support report problems and issues. Also refer to http://www.filemaker.com/support/phone.html for phone contact information or http://filemaker.custhelp.com/cgi-bin/filemaker.cfg/php/enduser/std_alp.php for online support.

Application Errors

Application errors occur after the program is installed. Typical symptoms include the computer freezing and/or crashing unexpectedly. Follow these steps to troubleshoot your problem.

1. Install the Latest FileMaker Updates Choose the updater for your version of FileMaker. Install all outstanding updates and reboot your computer.
2. Install the Latest Windows Updates. The latest Windows Updates should be installed as the application errors could also be a result of a Windows bug.
3. FileMaker Support Online This is the official FileMaker support website. Use the search box to find possible topics. Also click on "free online support" and "free phone support" for additional help.
4. Internet Search Engines (Google, etc.). Performing an internet search using applicable error codes and keyword an often times produce a solution. For Google users, we recommend using the "Web" tab and the "Groups" tab for the best results.
5. Contact FileMaker Support report problems and issues. Also refer to http://www.filemaker.com/support/phone.html for phone contact information or https://support.filemaker.com/s/aaq?language=en_US. for online support.

Functionality Questions

This section covers functionality questions. If you have questions about how to perform a specific function within FileMaker, the following resources will help you find answers.

1. File Maker Support Online This is the official FileMaker support website. Use the search box to find possible topics. Also click on "free online support" and "free phone support" for additional help.
2. Internet Search Engines (Google, etc.). Performing an internet search using applicable error codes and keyword an often times produce a solution. For Google users, we recommend using the "Web" tab and the "Groups" tab for the best results.
3. Contact FileMaker Support report problems and issues. Also refer to http://www.filemaker.com/support/phone.html for phone contact information or https://support.filemaker.com/s/aaq?language=en_US. for online support.