This document is a self support document for EndNote users. The Help Desk no longer provides phone support for EndNote, but this page provides information on how and where you may receive support.
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Self Help
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NOTE: These products are not supported by the Help Desk. This document is provided for self help purposes only. Please contact the manufacturer or system developer for help. |
Get Help at the Library!
Extensive EndNote help for the campus community is provided through the campus libraries. Online help, including a free web version of EndNote, is available at https://www.library.wisc.edu/services/citation-managers/endnote/. Drop-in workshops are also offered on a regular basis.
Installation Problems
If EndNote will not install on your computer, follow these steps to troubleshoot your problem.
- If the CD is not recognized by your computer, it’s possible that the CD has errors or is damaged. It should be tested on multiple computers with working CD-ROM drives to see if any computer is able to read the disk.
- If the disk still can’t be read, the CD is most likely non-functional and needs to be replaced. Talk to the person or vendor who supplied the disk(s).
- If the disk can be read by other computers, it’s most likely a hardware problem with your CD-ROM drive. Call the DoIT Help Desk at 608-264-HELP (4357) for assistance diagnosing the problem.
- EndNote User Manual: The user manual has a section on installing the product. Be sure to follow those steps carefully. Continue to the next step if you do not have a user manual or cannot find any relevant information. To view an online version of the manual, go to https://support.clarivate.com/Endnote/s/article/EndNote-Help-Guides-Getting-Started-Guides-and-Manuals?language=en_US
- EndNote Support Online: This is EndNote’s official website. Read more about “Common Questions” for possible solutions or try searching at the top of the page.
- Internet Search Engines (Google, etc.): Performing an internet search using applicable error codes and keyword can often times produce a solution. For Google users, we recommend using the "All" tab for the best results.
- Contact EndNote Support: If the problem is still unresolved, contact EndNote technicians for support. You may incur services charges for this support.
Application Errors
Application errors occur after the program is installed. Typical symptoms include the computer freezing and/or crashing unexpectedly. Follow these steps to troubleshoot your problem.
- Install the Latest EndNote Updates: Choose your version of EndNote and check for updates. Install all outstanding updates and reboot your computer.
- Install the Latest Windows Updates: The latest Windows Updates should be installed as the application errors could also be a result of a Windows bug.
- EndNote Support Online: This is EndNote’s official website. Read more about “Common Questions” for possible solutions or try searching at the top of the page.
- Internet Search Engines (Google, etc.): Performing an internet search using applicable error codes and keyword an often times produce a solution. For Google users, we recommend using the "All” tab for the best results.
- Contact EndNote Support: If the problem is still unresolved, contact EndNote technicians for support. You may incur services charges for this support.
Functionality Questions
This section covers functionality questions. If you have questions about how to perform a specific function within EndNote, the following resources will help you find answers.
- EndNote Support Online: This is EndNote’s official website. Read more about “Common Questions” for possible solutions or try searching at the top of the page.
- Internet Search Engines (Google, etc.): Performing an internet search using applicable error codes and keyword an often times produce a solution. For Google users, we recommend using the “All” tab for the best results.
- Contact EndNote Support: If the problem is still unresolved, contact EndNote technicians for support. You may incur services charges for this support.
