CCI Private Cloud - Requesting Support

Below is the information on how to obtain support for the CCI Private Cloud Service.

Incident Reporting & Technical Support

CCI Private Cloud Incident Reporting

  • Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
  • Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.

CCI Private Cloud Technical Support

  • Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
  • CCI Private Cloud technologists will respond to all support requests by the end of the following business day.

 



Keywordscci, cciv, private, cloud, virtualization, technical support help   Doc ID52059
OwnerDrew D.GroupCCI Private Cloud
Created2015-06-08 11:53:52Updated2023-09-20 07:42:43
SitesCampus Cloud Infrastructure (CCI) - Private Cloud, DoIT Help Desk, Systems & Network Control Center
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