WiscIT - Release Notes - 2015-07-30

On Thursday, July 30th the WiscIT Team rolled out a number of fixes and enhancements detailed below.

General Incident Updates

  • Created a Assign to the DoIT Help Desk link on the left side of incidents to make it easy for technologists to assign a ticket to the Help Desk and for it to get assigned to the proper team.
  • Ability to inactivate Categories added, previously only ability to inactivate sub categories existed.
  • Resolved an index issue which prevented emails from delivering to a Team when a Team name change was done. This impacted the US-DS Soar team, we now perform nightly index rebuilds.
  • Fixed ability to "cancel" a student pay raise request.
  • Fixed Onboarding UDDS Table limiters to only include DoIT UDDS.
  • Built a widget for UWSC to display surveys sent
  • Added date/time field to Needs Attention Flag for monitoring how long a needs attention flag has been active
  • Created custom grid for the Help Desk Email Team and EAST for monitoring emails on their dashboards.
  • Made numerous updates to Recruitments at a Glance based off of feedback from Manager/Department Assistant training.

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Keywords:wiscit cherwell release notes change log   Doc ID:54906
Owner:Will C.Group:WiscIT - Wisconsin IT Service Manager
Created:2015-08-10 14:20 CDTUpdated:2016-09-09 14:08 CDT
Sites:DoIT Help Desk, WiscIT - Wisconsin IT Service Manager
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