CCI Private Cloud - Customer Eligibility and Rates

Eligibility

UW-Madison faculty, staff, researchers, and departments are eligible for  CCI Private Cloud services.

Rates

For the official rate information, see: CCI Private Cloud - CCI Private Cloud Rates and https://it.wisc.edu/services/campus-cloud-infrastructure-cci/. Billing for CCI Private Cloud virtual servers is done based on resource (CPU, memory, storage) allocation, not resource consumption. There is an additional charge for commercial operating system licenses. While CCI Private Cloud rates are published as per year costs, virtual servers are billed per hour. A virtual server that only exists for 24 hours, will be billed for 24 hours of resource allocation, not one year of resource allocation.
For more information on what is included in our per unit rate, see: CCI Private Cloud - CCI Private Cloud Rates and https://it.wisc.edu/services/campus-cloud-infrastructure-cci/

Incident Reporting & Technical Support

CCI Private Cloud Incident Reporting

  • Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
  • Formal support is provided for CCI Private Cloud during business hours only. After-hours support is best effort.

CCI Private Cloud Technical Support

  • Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
  • CCI Private Cloud technologists will respond to all support requests by the end of the following business day.

 

See Also


Keywords:
cci, cciv, private, cloud, virtualization, eligibility eligible campus system cost costs rate rates 
Doc ID:
56758
Owned by:
Drew D. in CCI Private Cloud
Created:
2015-09-25
Updated:
2023-03-31
Sites:
Campus Cloud Infrastructure (CCI) - Private Cloud