Product Key is Invalid Error in EndNote Mac

It's possible to get on the incorrect installation track when installing EndNote on a Mac, which will result in a "Product Key is Invalid" error. The following screenshots are from version X7, but it's been possible from previous versions, and will probably be possible in future versions.
When you double-click the downloaded .dmg, this is what the mounted disk image displays:

Installer Disk Image

At this point, you should drag the EndNote icon as indicated, locate
EndNote in the Finder on your Mac, and run it. If you ignore the instructions and double-click the EndNote X7 icon, thereby launching EndNote from the mounted disk image, you will see this:

Volume License Warning

If you ignore that warning, click "Continue," and enter your key, you will see this:

Key is invalid error

The solution is to cancel out of the application, drag the EndNote icon to the Applications folder, and then launch it from the Finder.

Keywordsproduct key installation error fail Mac volume license   Doc ID60249
OwnerNick R.GroupDoIT Help Desk
Created2016-01-28 09:00:13Updated2020-06-24 16:16:22
SitesDoIT Help Desk
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