(SMPH)(HSLC)(Windows) When Outlook won't launch....
Sometimes Outlook fails to launch due to a corruption in the user data. This can be caused by a computer crash or Outlook crash, or even a Windows update or Office software upgrade. Sometimes you can fix this problem by deleting the Outlook .ost file, but occasionally you just have to create a new Outlook Profile. Luckily this is easy to do!
First try deleting the Outlook .ost file. This is Outlook's cache of your email messages, so deleting it won't hurt anything and Outlook will make a new one when it launches again.
The following is the Windows path to the .ost file
Local Disk (C:) > Users > “username” > AppData > Local > Microsoft > Outlook
If that fails, then the next, easy, step is to create a new Outlook profile. The Outlook profile is where Outlook stores that email cache, as well as other email settings. Follow these easy steps.
File > Exit from Outlook, if it is open.
Open Control Panel > Mail (32-bit)
Click Show Profiles...
Enter a Profile Name: (something slightly diff. than the existing one) and click OK.
Enter your PrimaryEmailAddress@wisc.edu IF YOU SEE an address already entered here, DELETE IT and RE-ENTER IT, even if it looks correct.
The password is your NetID password
Wait several seconds,
If you see a Windows Security prompt:
Enter your NetID@wisc.edu (you may have to override what is shown there)
Enter your NetID password
If you see a UW login window:
Enter your NetID
Enter your NetID Password
Click Finish when complete.
Back in the Show Profiles window, if you have more than one Profile, be sure to set the new one as the default.
Under Always use this profile select the corresponding profile from the drop down and click OK.
Allow time for your mailboxes and calendar to sync up. You can see the status in the bottom of the window. May take many minutes for all email and calendars to cache, but you should be able to use Outlook within 5 minutes.
Configure the campus directory so that it is searchable within the Outlook client
If Outlook still will not launch, you may need to repair the Outlook software itself.
Open Control Panel > Programs and Features
Select Microsoft Office from the list of programs
Click Change from the menu bar
When the wizard launches, select Repair.
If all of the above fails, or if you need assistance, do open a support ticket.
DoIT Helpdesk - HSLC Gold VIP Support
Phone: 264-4357 (264-HELP).
IMPORTANT: Select Option 5 “Contracted Departmental VIP Support”
or E-mail: firstname.lastname@example.org