Learn@UW/D2L - Email Addresses Do Not Appear in Address Book

This document explains how to resolve the problem if email addresses do not appear in the Address Book.

All UW campuses use External email addresses. The display of external email settings in the Address Book is controlled by a display option.

  1. Select the Email tool.

  2. Click "Settings" by an icon resembling a gear ( gear ) near the upper right corner.


  3. Under "Display Options", check the box by "Show external email addresses in the Address Book".

    Show external email addresses in the Address Book

  4. Press the Save button.

The email addresses along with check boxes for selecting them now display in the Address Book.

Keywords:brightspace learn@uw learnuw d2l desire2learn email address address book appear external display show option   Doc ID:6337
Owner:Rhianna C.Group:Learn@UW Utility
Created:2007-08-07 19:00 CDTUpdated:2020-01-30 14:03 CDT
Sites:DoIT Tech Store, Learn@UW Utility
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