AWS - Frequently Asked Questions

AWS - Frequently Asked Questions

Question: What should I use as my default region?

Answer: As of 2021 the suggested and configured default region is Ohio (us-east-2). Previously it was recommended that customers use Oregon (us-west-2) as their default region.

Question: How does the network egress waiver work?

Answer: Internet2 has negotiated a waiver for charges from traffic leaving AWS to the public internet. See AWS - Pricing, Billing FAQ  for more details.

Question: Can users use their NetID to access the AWS Management Console?

Answer: Yes. See AWS - Granting Users Access to the AWS Management Console using NetID Authentication  for more details.

Question: What data elements are allowed in AWS?

Answer: See Data Elements Allowed in Public Cloud Platform  for more details.

Question: Are students allowed to use AWS?

Answer: Student employees are allowed to use AWS only on behalf of their employer.

Question: Amazon has given me AWS Credits. How do I redeem them?

Answer: After signing in to the AWS Management Console, open My Account and then Credits.

Question: Can I increase my EC2 Service Limits?

Answer: Yes. Navigate to the EC2 console and select Limits.

Question: How do I dispute charges?

Answer: Contact the Public Cloud Team and we will work with our reseller and AWS to facilitate a resolution.

Question: What happens if I incur charges that I don't have the money to pay?

Answer: To help prevent this, please ask the Cloud Team for help in setting up billing alarms.

Question: How to a estimate my current monthly charges?

Answer: The AWS Billing & Cost Management interface provides valuable trend information for your AWS account, although it won't reflect actual billed cost.  After login (see AWS - Sign In to the AWS Management Console), open Billing & Cost Management to view an estimate of current charges. Additional details, including details on Amazon's detailed billing reports, see AWS Billing and Cost Management.  

Question: Can EC2 Spot Instances be used?

Answer: Yes, EC2 Spot Instances are covered by our AWS contract.

Question: I'm trying to create a new S3 bucket, but get a message that the bucket already exists?

Answer: S3 buckets names must be unique across *all* AWS accounts.

Question: Why did I receive a bill when I didn't use my account last month?

Answer: The initial configuration of AWS accounts enables logging, which consumes storage, so most accounts will incur charges even if they are not used interactively.

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Commonly Referenced Docs:

UW Madison Public Cloud Team Events Online Learning Classes for Cloud Vendors What Data Elements are allowed in the Public Cloud

Keywordsaws frequently asked questions faq egress educate students data   Doc ID65536
OwnerSteve T.GroupPublic Cloud
Created2016-07-27 16:58:57Updated2024-01-29 08:58:32
SitesPublic Cloud
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