[How-To] CALS HelpDesk - Managing Your Submitted Ticket

Managing your Ticket in the CALS HelpDesk System

Once your ticket has been created in the CALS HelpDesk system, you can view & manage your ticket online using the HelpDesk web interface:  

1. Log into the CALS HelpDesk system with your netid at:  https://webhelpdesk.cals.wisc.edu
2. Go to the sidebar on the left and click on the My Tickets icon.  Here you will see a listing of all your active submitted tickets with search capabilities at the top of the screen.  Another option is to scroll down and find the My Requests section. 

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3. To view additional details about the ticket, click on the ticket subject or issue.  You will see and be able to manage your ticket information:

5. You will be able to edit the submitted ticket for items such as uploading file attachments, adding notes, adding/modifying ticket request details and canceling the ticket.  Once you've made changes, click on the Save button to save any changes you've made to the ticket.