Access Adobe Creative Cloud Software with Your Federated Account
Procedure for signing in to your Adobe Federated Account
The Creative Cloud Desktop app is the best way to download, install, and update your Creative Cloud apps. Eligible faculty and staff can follow these instructions to download and install the Creative Cloud Desktop app:
You must have administrative rights on your computer to install Creative Cloud.
After you install and launch the Creative Cloud Desktop app, you'll be presented with the Sign In screen.
- Type only wisc.edu in the Email address field and tab.
- UW-Madison's NetID login screen will open, and you will log in with your NetID and NetID password.
- After you finish logging in with your NetID, you'll be returned to the Creative Cloud Desktop app. To find and download Creative Cloud apps:
- Click on the Apps tab
- Scroll the list of apps
- Click Install to the right of the ones you want.
- The Creative Cloud Desktop app will immediately begin downloading and installing the Creative Cloud apps you choose.
- If at any point you're presented with a choice between Adobe ID-Personal account and Enterprise ID-Company or school account when signing in, choose Enterprise ID / Company or school account (see image below).
Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your firstname.lastname@example.org email address. If you do have a prior Adobe account under your email@example.com email address, you'll be presented with a choice between Adobe ID / Personal account and Enterprise ID / Company or school account when signing in. To access your Federated Account, choose Enterprise ID / Company or school account.
You should not install software on UW-owned computers without the approval of your department's IT staff.
Always back up your files. Never store the only copy of a file in the cloud storage associated with your Creative Cloud subscription. Please follow this link for advice on backing up your personal files, or contact your IT support staff for assistance in backing up UW files.
For details on eligibility for the Adobe software licensed under UW System's ETLA, please see https://kb.wisc.edu/internal/page.php?id=78460
Tips for Troubleshooting Common Issues
- Missing Apps tab in Creative Cloud Desktop app.
- There should be an Apps tab in the Creative Cloud Desktop app:
- If the apps tab is missing or the Creative Cloud Desktop app displays a "You don't have access to manage apps" message, follow one of these procedures to fix:
- The applications appearing in the Creative Cloud Desktop app are all listed as trial versions.
- If you've followed the procedure above, and all applications are appearing as trial versions, there may be an issue with the login ID. Adobe logins can be persistent and difficult to change. Please log out of your Adobe account on all the browsers that you use and the Creative Cloud Desktop app, then restart the machine.
- After restarting, open the Creative Cloud Desktop app, type only "wisc.edu" in the email address field and tab. That should open the UW-Madison NetID login window, where you can log in with your NetID and password.
- After completing NetID login, the apps appearing in the Creative Cloud Desktop app should no longer be in trial status.
- A white or blank screen appears during installation of the Creative Cloud Desktop app on a Mac.
- If all else fails, use the Creative Cloud Cleaner tool to uninstall, completely remove all vestiges of previous Creative Cloud installations, and reinstall.