Blackboard Collaborate Ultra - Troubleshooting Audio Problems

After June 30, 2021, Blackboard Collaborate Ultra will no longer be available. UW-Madison recommends using Zoom as a replacement for instructional and non-instructional web conferencing purposes. For more information, please see Blackboard Collaborate - Service Ending June 30, 2021

Blackboard provides a helpful resource that provides directions on how to resolve audio issues that may occur in an Ultra web conferencing session (link to document).

Please contact your Help Desk if you continue to experience difficulties.




Keywords:VoIP troubleshoot issues bbc bbcu no sound can't cant hear web conferences conferencing muted quiet errors   Doc ID:70151
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2017-01-24 10:05 CDTUpdated:2021-05-06 10:18 CDT
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW-Madison
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