Microsoft 365 - Request/Manage "Out of Office" or "Vacation" message on behalf of another user

When the owner of an Office 365 is unable to set the "Out of Office" or "Vacation" message on their own account, an IT administrator or HR person can make the request on their behalf.


  • If the account that needs to have the "Out of Office" or "Vacation" message set to is a Service Account (, direct the customer to contact the email domain administrator(s) of this domain.
  • If the account is a NetID account ( and is hidden within the Global Address List (GAL), provide the information below to the DoIT Help Desk.

Please contact the DoIT Help Desk and provide them with the following information for the account the "Out of Office" or "Vacation" message needs to be set on:

  • Full name.
  • Email address.
  • Exact text of the message you want placed within the 'Out of Office' response.
  • Start and end date.
  • If message should be sent to internal, external, or both senders
  • Reason for request.
  • Supervisor/HR contact information.

Keywords:microsoft ms office365 o365 m365 microsoft 365 requesting ooo gone sick left work netid out of office vacation message automatic reply maternity leave supervisor medical leave quit gal global address list email on behalf of user vacation   Doc ID:71972
Owner:O365 S.Group:Microsoft 365
Created:2017-03-23 10:14 CDTUpdated:2023-02-02 09:22 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Microsoft 365
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