WiscIT - Release Notes - 2016-09-30

On Friday, September 30th, the WiscIT Team rolled out a number of fixes and enhancements detailed below.

Sprint 29

Focus of this sprint was to rebuild task workflow and additional modifications, updates highlighted below:

General Incident Updates

  • Added an API connection to Dell for warranty lookups by Repair
  • Updated Support Contract fields
  • Disabled Close Code when an incident is resolved.  Data was not being used or reported.
  • Added specific for BuckyBackup
  • Added specifics for video incidents
  • Removed No-Score from customer survey's
  • Updated HRS Business Processes to not send an email when an incident was reopened

General Problem Updates

Change/Configuration Updates

Workflow Updates

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Keywords:wiscit cherwell release notes change log   Doc ID:72030
Owner:Will C.Group:WiscIT - Wisconsin IT Service Manager
Created:2017-03-24 15:58 CDTUpdated:2017-03-24 16:08 CDT
Sites:DoIT Help Desk, WiscIT - Wisconsin IT Service Manager
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