Cisco VoIP - Changing Voicemail PIN

How to change your voicemail personal identification number (PIN).
When changing a phone PIN, follow the security guidelines provided by the Cisco Unity Connection administrator.  In general, shorter PINs are easier to use, but longer PINs are more secure, especially using a nontrivial PIN. The phone PIN must be at least five digits long.
A nontrivial PIN means: 
  1. The PIN is not the same as previous PINs.
  2. The digits are not all the same (for example, 99999).
  3. The digits are not consecutive (for example, 12345).
  4. The PIN is not the same as the extension.
  5. The PIN does not spell the subscribers name.
  6. Password cannot contain digits that are dialed in a straight line on a keypad
  7. Password cannot contain repeated groups of three or more numbers
KNOWN ISSUE: Do not access this through Settings in your Web Inbox; please use link below. 

1. Log in to the Cisco Personal Communications Assistant (PCA) Messaging Assistant: https://nsas-pucxn-01.doit.wisc.edu/ciscopca/home.do. Only users with access to the Cisco Voicemail Portal will have access to change their PIN this way. For more information on accessing the portal, see  Cisco VoIP - Voicemail Portal Sign in and Overview Others will have to reset their PIN through the telephone. Cisco VoIP - Accessing voicemail from a telephone

2. Select Messaging Assistant

Screenshot of PCA page

3. Select Passwords/Change PIN

Screenshot of change pin tab
4. Enter New PIN

5. Confirm New PIN

6. Select the Save button

Voicemail PIN reset page

If you need further help, please contact the DoIT Help Desk for assistance.

See Also


KeywordsCisco Voip voicemail voice mail pin password change reset resetting phone phones telephone   Doc ID72403
OwnerChance H.GroupVoice Services
Created2017-04-07 10:46:13Updated2024-08-19 07:57:41
SitesDoIT Help Desk, UW Housing, Voice Services
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