Cisco VoIP - Accessing voicemail from a telephone

How to access your voicemail from a telephone

Call Cisco Unity Connection

  • From your desk phone: dial 262-2500 or press the Messages button on your phone.
  • From outside your organization: dial 608-262-2500
  • If you are calling from a phone number that is NOT the number with the voicemail box, press * when Cisco Unity Connection answers.
  1. If prompted, enter your Connection ID (your 7-digit phone number), and press #.
  2. Enter your Personal Identification Number (PIN), and press #. Your initial PIN is 343842.
You can also access your voicemail messages on the web, see Cisco VoIP - Voicemail Portal Sign in and Overview

Forgot PIN?

  • Voicemail boxes assigned to common accounts (SMPH Front Desk, Lobby Phone)
    • Submit a Change Request Form
    • Select Voicemail Changes
    • Provide the phone number that needs to have it's voicemail PIN reset
  • Voicemail boxes assigned to employees with NetIDs (John Doe, Jack Sparrow)
    • Submit a Change Request Form or contact the DoIT Help Desk 
    • Select Voicemail Changes
    • Provide the phone number that needs to have it's voicemail PIN reset

Main Menu and Shortcuts

Main Menu and Shortcuts
 Key(s)  Action
 1  Play new messages
 2  Send a message
 3  Review old messages
 3 2  Review deleted messages
 4  Change setup options
 4 1  Change greetings
 4 1 2  Turn on/off alternate greeting
 4 1 3  Edit other greetings
 4 2 1  Change message notification
 4 2 3   Select full or brief menus
 4 3 1  Change PIN
 4 3 2  Change recorded names
 4 4  Change transfer settings
 5  Find messages
 5 1  Find messages from a user
 5 2  Find messages from all outside callers
 5 3  Find messages from a specific outside caller

During Message Menu

While listening to a message, press:

During Message Menu
 Key(s)  Action
 1  Rewind
 11  Repeat message
 2  Pause/Resume
 3  Fast-forward
 33  Skip to end of message
 4  Slow playback
 6  Fast playback
 #  Skip message, save as is

After Message Menu

After listening to a message, press: 

After Message Menu
 Key(s)  Action
 1  Rewind
 4  Repeat message
 5  Play message properties
 6  Forward message
 7  Delete
 8  Reply
 83  Reply to all
 88  Call the sender
 9  Save
 #  Save as is
 ##  Save as new

Entering Recipients

To change entry mode, press:

 Key(s)  Action
 ##  Switch between addressing a message by name and addressing by extension

Selecting Recipients

To select recipients from a list, press:

Selecting Recipients
 Key(s)  Action
 0  Help
 1  Repeat name
 7  Previous name
 77  First name in list
 9  Next name
 99  Last name in list
#  Select name
 *  Exit list

Send Message Menu

After addressing and recording, press:

Send Message Menu
 Key(s)  Action
 1  Mark urgent
 2  Request return receipt
 3  Mark private
 4  Request future delivery
 5  Review recording
 6  Rerecord
 7  Add to recording
 91  Add a recipient
 92  Play all recipients (and delete recipients)
 *  Cancel message
 #  Send message

If you need further help, please contact the DoIT Help Desk for assistance

Keywordscisco voice mail voicemail voip access accessing telephone phone call unity shortcuts PIN reset calling call alternate out of office out-of-office greeting greetings message messages vacation holiday   Doc ID72655
OwnerELIZABETH C.GroupVoice Services
Created2017-04-17 13:48:43Updated2023-11-15 12:33:41
SitesDoIT Help Desk, Voice Services
Feedback  2   11