WiscVPN - Installing and Connecting the GlobalProtect Client (Mac)

This document describes how to download and install the WiscVPN GlobalProtect VPN client on a Mac computer. GlobalProtect supports Mac 32/64 bit Operating Systems.

Note: The newest client (5.1) is not compatible with OS X 10.10 or earlier. Please see Where Can I Download and Install the GlobalProtect App? for more information.

Note: If you are having trouble installing WiscVPN, try disabling Symantec Endpoint Protection on your machine: Symantec Endpoint Protection- Disabling and Enabling Instructions.
When you are done with the installation, re-enable Symantec. Reboot your computer before trying to connect to WiscVPN.

Download the Client

Installing the GlobalProtect Client (Mac)

  1. Open the downloaded file. Proceed through the installation process, you will need to click continue, then continue, then install.
    Installing GlobalProtect

  2. Some users will be prompted with a message saying "System Extension Blocked." In this case, select Open Security Preferences then select Allow in the following window.



  3. If you are prompted for your password, type it in. It will look like the image below once you have typed in your password. Then select install software.

Connecting with the GlobalProtect client

  1. Open the GlobalProtect client by selecting the icon at the top of your screen. (If it does not automatically appear at the top of your screen, access the client through your Finder's Applications folder.) If it is your first time connecting, you will be prompted to enter a portal address. The default portal is uwmadison.vpn.wisc.edu. If you have used GlobalProtect before, you will be connected to the portal you last used. This can be changed by opening the settings menu on the top right of the client login screen. 

     Not connected Mac

  2. Enter your username (NetID) and password (NetID password) and click Sign In. If you are prompted to use Duo MFA, enter the passcode from your fob/Duo Mobile app or enter "1" to receive a push on your mobile device. 

    Note: If you are using a static VPN, add the appropriate number to the end of your NetID before signing in (e.g. bbadger_1, ._2, ._3). Most users will only have a dynamic VPN. For more information on static VPNs, please see WiscVPN - Static vs. Dynamic IP Addresses.

    Sign in screen with blanks for username and password

  3. Once you're signed in, the window should say "Connected". Once connected, the settings menu can still be accessed via the top right button. To change which portal you are connected to, please disconnect and select the desired portal from the dropdown list (or add a new one by clicking Manage Portals).

    Connected successfully
If the portal address and your login credentials were entered correctly but the client will not connect or is experiencing errors, please see WiscVPN - Troubleshooting the PaloAlto GlobalProtect Client (MacOS)

See Also:

Keywords:vpn global protect palo alto cisco portal install download   Doc ID:73116
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2017-05-04 16:16 CDTUpdated:2020-07-15 13:14 CDT
Sites:DoIT Help Desk, DoIT Tech Store
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