WiscVPN - Installing and Connecting the PaloAlto GlobalProtect Client (Android)

This document will show how to download and connect to WiscVPN using the GlobalProtect App available on Android devices.

Note: This application has known functionality issues in which the user may be unable to connect after the initial setup. See workarounds below.

Installing and Connecting with the GlobalProtect App

  1. Navigate to the Google Play Store
  2. Search for the GlobalProtect App

  3. GlobalProtectGPlayStore.jpg

  4. Install (if necessary) and open the App
  5. Upon opening the App you will be prompted to enter a portal. Enter the portal: uwmadison.vpn.wisc.edu. Then tap "CONNECT".
  6. GlobalProtectPortalAddress.jpg

  7. After clicking connect it will prompt for a Username and Password. Enter your NetID in for the Username (do not include @wisc.edu) and your NetID password for the Password. Tap "SIGN IN".
  8. GlobalProtectNetID.jpg

  9. The app may prompt to allow connection. If it does click "OK".
  10. GlobalProtectPermission.jpg

  11. After allowing the app to connect, the screen will be blue while it is active. A white icon with a shield should appear in the middle of the screen along with "CONNECTED" - to disconnect, tap this icon.
  12. GlobalProtectConnected.jpg

Functionality Work-arounds

If, when reattempting to connect to WiscVPN, your application becomes stuck on "Discovering Network", try the following solutions:

  • Remove yourself as a user and re-authenticate.
  • Clear the VPN portal and reconnect.
  • Uninstall and reinstall the application.

Keywords:vpn wisc global protect palo alto play store portal address   Doc ID:74591
Owner:Trent R.Group:DoIT Help Desk
Created:2017-07-12 13:49 CSTUpdated:2019-11-25 14:08 CST
Sites:DoIT Help Desk, DoIT Tech Store, Social Science Computing Cooperative
Feedback:  13   39