WiscIT: Version 9.6.2 Testing

On November 7th, starting in the early morning, Cherwell will be upgraded to version 9.6.2. This document lays out the steps for testing and validation of version 9.6.2. We will be testing from October 7th to November 5th.

During this time we would like you to test and validate your use in the new version of Cherwell. The test environment has been loaded with production data prior to September 23rd, 2019. Email notifications to technologists and agents will deliver only to admins. If you initiate an email to a customer using the email option under the File Menu and in the Journals section, make sure to remove the customers email address from the TO: field to avoid sending the customer an email.

A key feature of Cherwell is that all of the workflows and customization that we have made are above the code layer and therefore upgrades do not break existing functionality.

While this has been our experience, we would like you to test your use of Cherwell.  

Testing Cherwell Version 9.6.2

We would like you test Cherwell and use it the way you normally use the tool and report your experience by emailing wiscit-feedback@doit.wisc.edu

  • Create Incidents, Changes, Problems
  • Run Dashboards, Searches, OneSteps, Reports

Note:  Cherwell Test is running in our test environment and is not running on the full server environment as our production environment, speeds may be impacted.  Data was last refereshed in late December and will not contain up to date incident information.

Access  to Cherwell Version 9.6.2

There are several ways to test Cherwell version 9.6.2.  You can use either the web client or the installed client (windows only). 

Note: If you install Cherwell version 9.6.2, it will overwrite the production install. Once you have completed testing you will need to reinstall the production environment.

Web Client: https://test.wiscit.wisc.edu/CherwellClient/Access 

Customer Portalhttps://test.wiscit.wisc.edu/CherwellPortal

Installed Client (you can only install one version of Cherwell at a time)

  • Use WAF-DEV.
    • WAF-DEV accounts can be requested by e-mailing support@doit.wisc.edu
    • Access the WAF-DEV via Remote Desktop Connection using the computer name "NISO-DEV.doit.wisc.edu"
  • Install the new version on a VM you own.
  • Install the new version on your primary or test machine. (NOTE: once you have completed your testing, it will be necessary to reinstall version 9.5.1)
  • Link to install Version 9.6.2: https://test.wiscit.wisc.edu/cherwellautodeploy
  • Link to reinstall Current Production Version 9.5.1: https://wiscit.wisc.edu/cherwellautodeploy

Version Release Notes

Keywords:wiscit cherwell version 9.6.2 9.5.1 November upgrade testing validation   Doc ID:77785
Owner:Will C.Group:DoIT Help Desk
Created:2017-10-31 14:45 CDTUpdated:2019-10-08 09:18 CDT
Sites:DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager
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