NetID Login - How to Fix a "Stale Request" Error

This document describes what to do if you receive a 400 Bad Request error message upon loading the UW-Madison NetID Login page

Problem

When you are attempting to log in to a UW Madison service or a link that requires NetID authentication, you may see this error for several reasons.

You may see the following error:

Stale Request Error

Solution

First, make sure you are attempting to use a valid link. If you are using a bookmark, try getting to the site another way as bookmarks can cause this error.

Next, if you are using Safari on a Mac, follow the instructions in NetID Login - "Stale Request" Error in Safari first to make sure your browser is not blocking all cookies, which can prevent NetID login from functioning properly.

Next, completely restart the browser so that all previous windows and tabs have been closed. In some cases, this alone can fix the issue. If this does not work, then the issue can usually be resolved by clearing your browser's cache and cookies. Click the browser you are using below to find instructions for clearing your browser's cache and cookies.

If it does not appear to be an issue with the browser, it could be a network issue. Please try using a a different network or cellular data. If none of these work, consider downloading WiscVPN: WiscVPN - Installing the Palo Alto GlobalProtect Client (Windows), WiscVPN - Installing the Palo Alto GlobalProtect Client (Mac)

Currently, certain versions of Firefox will give this error even after completing possible troubleshooting. Try using a different browser, such as Google Chrome, which can be downloaded here: http://www.google.com/chrome/

Desktop Web Browsers

BrowserWindows Document LinkmacOS Document Link
Google Chrome
Google Chrome
Chrome (Win) - Clearing Cache and CookiesChrome (Mac) - Clearing Cache and Cookies
Firefox
Firefox
Firefox 57+ (Win) - Clearing Cache and CookiesFirefox 21+ (Mac) - Clearing Cache and Cookies
Safari
Safari
Safari (Win) - Clearing Cache and CookiesSafari 10.0.1+ (Mac) - Clearing Cache and Cookies
Internet Explorer 9, 10, & 11
Internet Explorer 9, 10, & 11
Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and CookiesNone
Microsoft Edge
Microsoft Edge
Edge (Win) - Clearing Cache and CookiesNone
Opera
Opera
Opera (Win) - Clearing Cache and CookiesOpera 28.0 (Mac) - Clearing Cache and Cookies
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New Microsoft Edge
New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and CookiesNew Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies

Mobile Web Browsers

Operating SystemDocument Link
Android Icon
Android
Android (Jellybean) - Clearing Cache and Cookies on Google Chrome
iOS Icon
iOS
iOS - Clearing Cache and Cookies
webOS Icon
webOS
HP webOS 2.x - Clearing Cache and Cookies
Windows Phone Icon
Windows Phone
Internet Explorer (Windows Phone) - Clearing Cache and Cookies

Legacy Versions

If you are still experiencing issues after completing those steps, contact the DoIT Help Desk. See: Get Help from DoIT

See Also:




Keywords:problem login log in error account browser stale request   Doc ID:79133
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2018-01-10 14:31 CSTUpdated:2020-05-28 12:34 CST
Sites:DoIT Help Desk, DoIT Tech Store
Feedback:  10   1