Electronic Reports (Cypress) - Sign-in, Password Change and Usage Procedures

This document explains how to sign into Cypress, how to change your Cypress password, and gives procedures on how to use some of Cypress' functions.

More detailed information on the ASG Cypress service is also available at: reportdistribution.doit.wisc.edu/

Sign in to Cypress

Open an Internet Explorer sessionand go to:
NOTE: Users connecting from off-campus must establish a VPN connection in order to access Cypress.
NOTE: The Cypress client will not work with 64-bit versions of Internet Explorer nor with 64-bit copies of Outlook and Office.
              Also make sure that wisc.edu is added in the Compatibility View and that the Active X filter is NOT checked.
  1. Scroll down and click on Cypress Client button.
  2. Next, click on the button to launch the client.
  3. If the button is not working or has a different look, Please check your Compatibility View and your Active X filter as instructed above.
  4. At this point you will either see a login window OR you will be at the Cypress Main Window. This 'either/or' login situation is a result of the variety of different Windows environments causing the login window to appear in one of two places.
  5. If a login window appears after launching the Cypress Client then proceed to "A".
  6. If no login Window appears and you are at the Cypress Main Window then proceed to "B".

"A" - If a login window appears - enter the following:

Domain: cypress
User: xxx (xxx=login ID)
Password: xxxxxxx
  1. Click on 'Ok'
  2. You will now be at the Cypress Main Window.
  3. If some buttons are disabled, you will need to connect to the DocuVault.
  4. Click on Find Docuvault (Binocular Button in upper left).
  5. Key the Cypress host name: cypress.doit.wisc.edu
  6. Click on Ok.
  7. You are now logged into Cypress.

"B" - If you do not get a window login and are now at the Cypress Main Window.

  1. Click on Find Docuvault (Binocular Button in the upper left).
  2. Key the Cypress host name: cypress.doit.wisc.edu
  3. Click on Ok.
  4. A login window will appear. Enter the following:

    Domain: cypress
    User: xxx (xxx=login ID)
    Password: xxxxxxx

  5. Click on Ok
  6. You are now logged into Cypress.
NOTE: An error may pop up when trying to access the host, as the client defaults to using the AD credentials that the computer is signed into with. If this happens, click Retry and follow the steps in section "A" above.

If you ever receive a message that "ASG-Cypress has Stopped Working", follow these steps.

  1. Bring up Cypress by clicking on the Cypress Client button.
  2. Click on the Launch the client button
  3. At the Login Box, just click the "Ok" button without entering any information.
  4. Click the "Exit" button on the Main Menu.
  5. Bring up Cypress again by clicking on the Cypress Client button and the Launch the client button.
  6. In the upper left of the Main Menu, click on the Find Docuvault button (Binocular icon).
  7. Enter: cypress.doit.wisc.edu
  8. Now enter your Login Credentials
You should now be back in to the Cypress Application.
The reason for doing this is you have lost your connection to the Cypress Docuvault.

Change Your Password

To change your Cypress password, go to https://ntpassword.doit.wisc.edu/.
Only users who know their current password will be able to use this form.

Users who have forgotten their password will need to contact the Electronic Reports team directly at cypress@doit.wisc.edu. Be sure to provide your user ID and contact phone number in the email.

Once at the password reset page, scroll down so you can see the 5 data entry boxes.

  1. In the domain box, type in: ad.cypress.wisc.edu
  2. In the User Name box, type in: The user ID that has been assigned to you.
  3. In the Old Password box, type in: Your current password.
  4. In the New Password box, type in: Your desired new password.
  5. Please ensure that your new password conforms to University standards outlined on the CIO's Password Policy page.

  6. Retype your New Password in the second box.
  7. After you have filled in all the boxes, click on the "Change Password" button.

You will get a confirmation page stating that your password has changed. You may use your new password immediately, however, your old password will continue to work until the servers update. Once the servers update, only your new password will allow access to Cypress.

Request to Add a New User

To request a new user or to change a user, go to https://reportdistribution.doit.wisc.edu/request-forms/new-user/.
This will bring up a form for you to fill out and submit.

Output Manager (Administrator Use Only)

Module displays all the printers, RDM Processors and hold queues.
(This is for Help Desk use and not for general customers.)
  1. On Cypress Main Window, click once on 'Output Manager'.
  2. A blue door 'Prod' icon should appear in the top left of your screen.
  3. Click on '+' to expand the display tree and see all the devices and hold queues.
  4. The printers are represented by a small printer icon, the RDM Processors by a small fork lift and the hold queues by a small file folder.
  5. The printers are listed alphabetically by name.
  6. Below them are the RDM Processors and are listed alphabetically by name.
  7. Below those are the hold queue's and are listed alphabetically by name.
  8. The devices represented by the fork lift icon are RDM's which is for Report Distribution Module. These are where the majority of the reports arrive for distribution by Cypress. The RDM is used to define the distribution of a wide variety of reports to various users according to pre-defined criteria. They are referred to as RDM processors, and the specific details of the distribution criteria are listed in the Distribution Manager module, found on the Cypress Main Window.
  9. RDMTRANS, RDMTRANS_Email, RDMOFFICIALTRANS and RDMTRNRQST are the four of the most common (for unofficial and official transcripts respectively). The RDMTRNRQST is used by the OOOT (On-Line Ordering of Official Transcripts) application used by the Registrar's Office.
  10. The meaning of the display features are as follows: Green Colored Disk, All Ok; Blue Colored Disk, Processing Reports; Red Triangle, Printer has a problem.
  11. Clicking on and highlighting a printer displays information on that device.
  12. The 'General' tab in the lower right window will display the printer make and model; it's location, the name and telephone # of a contact, and the IP address. Some of the information may be old but the IP Address will always be correct.
  13. To the view the documents queued to a printer click the '+' to the left of the printer and expand the list.
  14. Clicking on and highlighting a specific document displays information on that document: the 'Progress' tab in the lower right window tells you how many copies printed and many pages per copy; the 'Time' tab tells you when the document printed.
  15. You can also view the document by clicking the 'View' button on the top far right of the tool bar, then zooming in or out at your convenience.

Address Book (Administrator Use Only)

Module displays the list of Cypress report recipients by ID.
(This is for Help Desk use and not for general customers.)
  1. On Cypress Main Window, click once on 'Address Book'.
  2. A blue door 'Prod' icon should appear in the top left of your screen.
  3. Click the '+' to expand the display tree to see all users listed alphabetically by logon ID.
  4. Click and highlight a user and you'll see their name, dept, and possibly the name of whatever RDM processor their reports are distributing through.
  5. For transcript users (the vast majority of those in the address book) click on the Office tab and you will see the name of the local printer their reports go to.
  6. Occasionally, you will find users in the Address Book with RDMTRANS or RDMOFFICIALTRANS in parenthesis; this means that their local printer is defined in the Distribution Manager, not the Address Book. Please contact Colin Scott @ 3-2977 or Dave Schulte @ 890-0279 if you need more information in these cases.
  7. Non-transcript users typically have their output printed at Murray St and routed with a banner page, the details of which can be viewed if you click the Banner tab.

Distribution Manager (Administrator Use Only)

Module displays the distribution criteria, report recipients and target devices for Cypress reports routed through an RDM processor.
(This is for Help Desk use and not for general customers.)
  1. On Cypress Main Window, click once on 'Distribution Manager'.
  2. A blue door 'Prod' icon should appear in the top left of your screen.
  3. Click the '+' to expand the display tree to see all RDM processors listed alphabetically.
  4. Click the '+' to expand any desired RDM - for example sake try RDMTRNRQST.
  5. You will see eight sets of reports.
  6. Click on the '+' for 'Printer A' to view the sub-report defined in this processor, Web Transcripts.

Common Problems and Resolutions

  1. We now have many customers that are payroll personnel. They use the Cypress inboxes to review payroll reports.
  2. Customers will call and either say they don't see any reports in their inbox or that a specific report has not been delivered.
  3. If they do not see any reports, they need to redo their connection, this is covered in "B" above on how to login.
  4. If they do not have a specific report, they need to contact UW Service Center to see if it has been ran.
  5. Sometimes they will have an issue that states that the Application has crashed.
  6. The customer needs to go to the main menu, do NOT put in any login information, click Ok then exit.
  7. Then instruct the customer to follow "B" above for logging in.
  8. Other Cypress customers are printing official and unofficial transcripts.
  9. If a user calls to say they are not getting any of their transcripts then ask for their SIS ID, open the 'ADDRESS BOOK'
  10. Click on the Office tab to see the name of their local printer.
  12. scroll down to the printer in question
  13. See if there is a red error- condition next to the device - typically this is a red triangle.
  14. Click the '+' to expand and show the documents in the printer.
  15. If there IS an error condition then there will probably be transcripts on the device which haven't yet printed (ie have a green activity circle).
  16. If there IS an error condition then the printer should be checked for jams or if it is out of paper.
  17. If there is no obvious problems, such as the above, have someone turn the printer off and then in about 5-10 sec turn it on again.
  18. If this starts the printer then you will see the green activity circles by the documents change from green to blue, then a circle with a check mark when completed.
  19. If still no luck, then forward the problem to the Cypress Administrator.
    Colin Scott, @ 3-2977 or Dave Schulte @ 890-0279 or email cypress@doit.wisc.edu
  20. If NO error condition appears by the printer then check the RDM processor.
  21. If the printer still does not respond after checking all the obvious problems like empty paper tray, paper jam or having them power 'off- then-on' the printer (or call the person noted as contact for the device in the 'ADMINISTRATION MANAGER' and have them do the same) then find out if they know if any Firewall changes were made or if the printer had a new IP address assigned or if they now have a new printer with a new IP Address. If they don't know about the Firewall or IP Address, get the information on who their local IT person is and contact them to find out this information.
  22. If a customer is attempting to open a report and gets the "Failure loading page. Parser error" message, they should either:

Keywords:distribution printing cypress sign login usage procedures functions docuvault user reset forgotten install browser access authorization   Doc ID:855
Owner:Cypress T.Group:DoIT Help Desk
Created:2001-01-02 19:00 CDTUpdated:2020-01-19 21:05 CDT
Sites:DoIT Help Desk, Human Resource System (HRS), UW Stout
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