UCCX - Finesse real-time reporting for agents
How UCCX agents can view reports in finesse.
Home Tab Reports
Select the Home tab to view team and queue statistics.
Agent CSQ Statistics Report
The Agent CSQ Statistics Report presents the current call queue statistics.
Agent Team Summary Report
The Agent Team Summary Report presents the agent state and the reason code (where applicable); an agent can view details of all the agents in the team.
My Statistics Tab Reports
Select the My Statistics tab to view agent statistics.
Agent Statistics Report
The Agent Statistics Report presents your performance statistics (calls offered/handled, talk times, Ready/Not Ready times, etc.) for all ACD calls since midnight.
Agent State Log Report
The Agent State Log Report presents your agent state and duration in that state, wrap-up data (not used by the DoIT Help Desk and Tech Store), and the reason code (where applicable) since midnight