Webex Teams: Video and Audio are Choppy in the Webex Teams App

As users around the globe are moving to remote workplaces, local network and telephony infrastructures are seeing increased traffic load. While Webex is continually increasing capacity, they are also working with their telephony vendors to ensure they have adequate capacity to support this increased volume traffic. However, in some situations, local service providers are experiencing issues with the high demand experienced due to increased remote users. Where possible, users may be encouraged to use "Use Computer for Audio" (VoIP) to help alleviate this issue.

The Webex Global Service Status provides updates to service issues. Please note all UW-Madison users must contact the DoIT Help Desk for assistance. Users contacting Cisco directly will be redirected to the DoIT Help Desk.

What you can do if your video and audio are choppy.

If your video or audio are choppy during calls and meetings in the Webex Teams app, you can check a few things to help you troubleshoot and resolve problems.

This is a Cisco product- for more information see https://cisco.com/go/webex




Keywords:Webex, Webex Meeting,Cisco, chappy video, choppy audio, bad audio, bad video   Doc ID:87991
Owner:KATHLEEN K.Group:Cisco Webex
Created:2018-11-27 15:23 CDTUpdated:2020-03-17 15:35 CDT
Sites:Cisco Webex, DoIT Help Desk, DoIT Tech Store
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