WiscWeb - "Unknown login key" error

This document will discuss what the "Unknown login key" error is, what it looks like, and what you should do when you see it.


The error reads "Unknown login key." This issue is an indicator that the login key for your site has changed and the browser is still trying to access the cached version.

You may see this if/when you:

  • Launch a new website
  • Have not restarted your computer/browser for a while


This issue will typically sort itself out on its own but an easy fix would be to clear your browser cache and refresh the page. Or, you could try restarting your browser and/or your computer.

Further troubleshooting

  • If you are able to replicate the error by following the same steps and the issue does not resolve itself, please send an email to help@doit.wisc.edu to let us know. Include your project name, your browser name and version, and a full description of what you were doing when you saw the issue.

Keywordsunknown, login, key, error, site launch   Doc ID88004
OwnerJenna K.GroupWiscWeb
Created2018-11-27 16:45:24Updated2024-05-02 11:04:30
SitesDoIT Help Desk, WiscWeb
Feedback  1   1