Webex Meeting: Trouble with Audio

As users around the globe are moving to remote workplaces, local network and telephony infrastructures are seeing increased traffic load. While Webex is continually increasing capacity, they are also working with their telephony vendors to ensure they have adequate capacity to support this increased volume traffic. However, in some situations, local service providers are experiencing issues with the high demand experienced due to increased remote users. Where possible, users may be encouraged to use "Use Computer for Audio" (VoIP) to help alleviate this issue.

The Webex Global Service Status provides updates to service issues. Please note all UW-Madison users must contact the DoIT Help Desk for assistance. Users contacting Cisco directly will be redirected to the DoIT Help Desk.

Having trouble with not hearing the speaker, or they can't hear you or both.

If you or your participants are having audio issues while in the meeting here are some general principles to help eliminate audio issues.

1. Before joining a meeting, plug in any external devices (headset, headset with mic, or external speaker).
2. Webex uses your operating system default sound- speaker and mic.
3. You can change the audio source from within Webex Meetings once you are in the meeting. So if you can't hear through the headset and/or the mic does not appear to work follow the directions below to resolve this issue.

At a Glance: Audio selection

If you are first joining a meeting you have the opportunity to set your audio.

First joining audio options
If using Call Using Computer,

Selecting audio

The next selection allows you to CHANGE the audio, and you can test. Use the drop down arrow to select the proper audio source.

Audio final choice

If you are already in your session and need to get back to these controls, select from the Menu- Audio, Audio and Video Connections

Another way to change audio source once in a meeting

Change the audio source from the drop down menu. Click Change Settings
From within meeting changing audio source

This is a Cisco product- for more information see https://cisco.com/go/webex

Keywords:Webex, Webex Meeting,Cisco, audio, trouble with audio   Doc ID:88023
Owner:KATHLEEN K.Group:Cisco Webex
Created:2018-11-28 12:14 CDTUpdated:2020-03-17 15:35 CDT
Sites:Cisco Webex, DoIT Help Desk, DoIT Tech Store
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