Webex: Trouble with Audio

Having trouble with not hearing the speaker, or they can't hear you or both.

If you or your participants are having audio issues while in the meeting here are some general principles to help eliminate audio issues.

1. Before joining a meeting, plug in any external devices (headset, headset with mic, or external speaker).
2. Webex uses your operating system default sound- speaker and mic.
3. You can change the audio source from within Webex Meetings and Webex Events once you are in the meeting or before you join. If you can't hear through the headset and/or the mic does not appear to work, follow the directions below to resolve this issue.

At a Glance: Audio selection

If you are first joining a meeting you have the opportunity to set your audio.

Pre Meeting Experience

If using Call Using Computer, you can change the following:
  • Audio source by selecting the drop down arrows 
  • Test if you hear any sound or input coming from your microphone and speakers 
  • Adjust the output and input levels of your speaker and microphone. 
Pre Meeting Audio Selection

Pre Meeting Video Selection

Note - With Music Mode checked, Webex preserves the original sound from your microphone and turns off all automatic audio enhancements, including echo cancellation and background noise suppression.  This option is recommended if you want to play music or a musical instrument.

Audio/Video Settings

If you are already in your session and need to get back to these controls, you can select the down arrows next to the corresponding setting you would like to change:

Windows & Mac - select from the menu buttons - Down arrows for either audio or video | Select the preferred audio/video source

In Meeting Audio/Video Selection

This is a Cisco product- for more information see https://cisco.com/go/webex

Keywords:Webex, Webex Meeting, Webex Events, Cisco, audio, trouble with audio, webex audio, audio troubles, audio troubleshooting, can't hear audio   Doc ID:88023
Owner:Shawn T.Group:Cisco Webex
Created:2018-11-28 12:14 CDTUpdated:2020-09-08 14:44 CDT
Sites:Cisco Webex, DoIT Help Desk, DoIT Tech Store
Feedback:  2   13