Services - Trade-In Program (Encore)

This document outlines the trade-in program offered by the DoIT Tech Store through our partnership with Encore.

Program Description

Students, faculty and staff at UW-Madison can trade in their personally-owned, eligible devices to receive a Tech Store gift card that they can put towards their purchases. The amount of money that is offered depends on the type, age, and condition of the device. Trade-ins can be initiated in-store, or at the website for this program:


  1. This program is limited to UW-Madison students, faculty and staff.
  2. Devices must be personally-owned. Departmental devices cannot be accepted.
  3. Find My iPhone must be turned off where applicable
  4. Trade-ins are final and irreversible

Trade-In Process

The trade-in process can be started online at; this will save some time versus beginning the process in the store.
  1. Follow the steps on the website to identify the device. Once the device has been identified, the page will indicate what trade-in value may be available

  2. Select the condition of the device. Be honest! If our inspection of the device finds an incorrect condition, it will have to be corrected by creating a new trade-in order.
  3. Indicate whether the original power adapter for the device will be included (if applicable).
  4. Click the "Trade In This Item" button.

  5. On the next page, click "In Store" to indicate the trade-in will be processed at the Tech Store
  6. You can add another device at this point, or proceed to the next step.
  7. Enter your name and email address, and serial number of the device. Verify the condition and ownership of the device and click "Submit" to generate the trade-in order.

  8. You will receive an email and a reservation number. Bring the device to the Tech Store along with the reservation number.

  9. At the Tech Store we will need to run a brief set of functionality tests to confirm the condition of the device. If this matches the condition specified earlier we will proceed, otherwise a new trade-in order with the correct condition will need to be created.
  10. We will provide a form to sign to confirm that the device is personally-owned, that all data will be erased by Encore (the company we partner with) and that we cannot reverse the trade-in once it is complete. We will need to verify your identity against a photo ID.
  11. A gift card for the Tech Store will be issued for amount specified by the trade-in order, based on the type, age, and condition of the device.

Keywords:encore, trade, buy back, exchange, trade-in   Doc ID:88925
Owner:David S.Group:DoIT Repair
Created:2019-01-09 14:15 CDTUpdated:2019-02-18 12:49 CDT
Sites:DoIT Repair, DoIT Tech Store
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