Webex (formerly Webex Teams): Installation Instructions

This document will highlight the steps needed for installing Webex successfully on both Windows OS and Mac OS.

Note: If your computer is owned by UW-Madison, please contact your local IT support for help with installing Webex products. The software may be installed and used on personal machines, but should not be redistributed without permission.


Getting started information may be found here.

Webex (Windows)
Compatibility:  Windows 7 Service Pack 1 and later
Installation Instructions:
  1. Navigate to the Campus Software Library or Cisco Webex Teams site to acquire the Webex for Windows OS installation file
    1. Campus Software Library is a per-machine installer
    2. Cisco Webex site is a per-user installer
  2. Navigate to where the downloaded file was placed and double click the file
  3. Select "Next"
    Webex Installer - First Screen - Windows
    1. You will be prompted to enter administrator credentials after performing this step if you downloaded from the Campus Software Library
    2. Installation will occur after performing the above step

  4. After installation has occurred, select "Finish"
    Webex Installer - Finish Screen - Windows
  5. Depending on the installer used, next steps are as follows:
    1. Campus Software Library: The machine will now have Webex installed. This will not need to be repeated for other users of the computer
    2. Cisco Webex site: The current user will now have Webex installed. This will need to be repeated for other users of the computer
First-Login Instructions:
  1. Search for "Webex" from the start menu and run the application
  2. Select "Agree"
    Webex EULA - Windows
  3. If this is the first time Webex will be on the system, select "Get Started"
  4. Enter in your primary email address and select "Next"
    Webex Login - User Email - Windows
    1. Further information on primary email addresses may be found here

  5. Enter in your NetID and password. Select "Login"
  6. Webex will now be ready for you to use

Webex (Mac)
Compatibility: Mac OS 10.12 and later
Installation Instructions:
  1. Navigate to the Campus Software Library or Cisco Webex Teams site to acquire the Webex for Mac OS installation file
  2. Navigate to where the downloaded file was placed and double click the file
  3. A drive will appear on your desktop named "Webex". Double click the drive
  4. Drag "Webex" into the "Applications" folder
    Webex Install Drive - Mac
    1. You will be prompted to enter administrator credentials after performing this step

  5. The computer will now have Webex installed. This will not need to be repeated for other users of the machine
First-Login Instructions:
  1. Search for "Webex" form the search bar and run the application.
    Webex Security Prompt - Mac
    1. You may be prompted with a security prompt when launching this application for the first time. Select "Open"
  2. If this is the first time Webex will be on the system, select "Get Started"
  3. Enter in your primary email address and select "Next"
    Webex Login - User Email - Mac
    1. Further information on primary email addresses may be found here

  4. Enter your NetID and password. Select "Login"
  5. Webex will now be read for you to use




Keywords:webex, webex teams, cisco, installation, instructions, mac, windows   Doc ID:89218
Owner:Keevan B.Group:Cisco Webex
Created:2019-01-22 18:00 CDTUpdated:2021-02-15 12:33 CDT
Sites:Cisco Webex, DoIT Help Desk, DoIT Tech Store
Feedback:  2   0