DoIT Shared Tools - JIRA - Create JIRA Records from Service Account Emails

Admins can make their workflow more efficient by having content sent to an O365 Service Account automatically populate a JIRA record within their project. Please follow the steps below to make this happen.

  1. Create an Office 365 Service Account.

  2. Through the Wisc Account Administration site, make sure the Service Account's IMAP protocol is enabled and Password Security is disabled.

  3. Email the JIRA Admins through the DoIT Help Desk at, including:

    • Subject: "I would like emails received at my O365 Service Account to become a JIRA Record"
    • JIRA Project Name and Key (example: fsaATLAS/ SPT)
    • Service Account email address (example:
    • What kind of issue type you want to be created (Task, bug, etc.)
    • Preferred non-email contact method (Cell phone, office phone, Microsoft Teams, etc.)

  4. Upon receiving this email a DoIT JIRA Admin will contact you directly for the Service Account password dedicated to this inbound email queue for JIRA.

  5. Finally, the JIRA Admin will configure JIRA to check your Service Account inbox for emails to create issues in your Project.

See Also:

Keywords:forward send new WiscIT Incident case efficient workflow email password O365 Office 365 wisclist record address inbound email   Doc ID:89803
Owner:Teresa A.Group:Shared Tools
Created:2019-02-18 15:45 CDTUpdated:2021-05-06 14:37 CDT
Sites:DoIT Help Desk, DoIT Staff, Shared Tools
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